Last Updated Apr 13, 2010 6:29 AM EDT
"I have a friend in the business"Here are three possible responses. Pick the best one.
- RESPONSE #1: "There's an old saying that sometimes friendship and business don't mix. If you bought from a friend you might not say anything if you weren't happy with the purchase, but with me you can get on my case until you get what you want."
- RESPONSE #2: "That's great. Who does he/she work for? Has he/she quoted you a price? What benefits do they offer in that package?" (Continue to sound out the situation, then position your offering competitively.)
- RESPONSE #3: "That's fine, but if your friend says that he can get you a better deal that what I can offer, he's dead wrong. My company offers an unconditional guarantee..." (Continue to tout the advantages of working with your firm.)
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