Hello, tech support.
Hi, I just got one of your great new video boards, and I'm having a little problem with the installation.
How far have you gotten with it? Is the board installed?
Well, no. That's my first problem, I guess. I can't get the old video card out.
Well all you have to do is disconnect the monitor and remove the screw on top of the card.
I did that, but the card won't come out.
Sometimes it does require a little bit of a tug.
Do you think the silicone might be stopping it?
Well, I used silicone caulk to keep the slots from rusting. I put it around the edges and in those empty ones to protect the metal contacts.
Who told you to do that?
I do a lot of handy work and it works with most things. It just makes sense.