GM nabs two of top five spots in J.D. Power ranking

The 2014 Chevrolet Camaro is unveiled during the first press preview day at the New York International Auto Show March 27, 2013 in New York. AFP PHOTO/Stan HONDA (Photo credit should read STAN HONDA/AFP/Getty Images)
STAN HONDA

(MoneyWatch) General Motors won two of the top five brand rankings for the fewest new-car problems, with GMC second and Chevrolet fifth in the annual J.D. Power Initial Quality Study. That is an unusual showing for a Detroit-based company in a list traditionally dominated by import models, especially Honda and Toyota.

Porsche was the top brand, Lexus third and Infiniti fourth. In addition to ranking among the top five brands, Chevrolet had the most awards for individual models with five.

For the second year in a row, Power analysts said their research showed that new technology was the greatest source of problems reported by recent car buyers. "The study finds that many of the problems owners have with their vehicle relate to the driver interface, which includes voice recognition or hands-free technology, Bluetooth pairing for mobile phones and the navigation system," said David Sargent, vice president of global automotive at Power.

That issue remained problematic for Ford, a pioneer in such technology with its Sync and MyFord Touch systems. Originally a sales advantage, those systems now are a major source of complaints. Ford fell in the Power rankings again to 28th from 26th last year among 34 total brands on the list. The Chrysler Group, which announced yesterday it would comply with a federal request to recall older Jeeps, saw its Ram, Dodge and Jeep brands rank below average and Chrysler just above average.

Such issues, which are part of a car's design, make it difficult for owners to find solutions. The study found that of owners who took design-related problem to dealerships, only 13 percent had their problems fixed. But where there were defects or malfunctions, they got satisfactory fixes 42 percent of the time.

Among individual models, Chevrolet won top segment rankings for its Avalanche, Camaro, Impala, Silverado HD and Tahoe. Other segment awards went to the Acura TL, Buick Encore, Cadillac Escalade, Chrysler Town & Country, Ford Mustang, GMC Sierra, Hyundai Genesis sedan, Infiniti FX, Mercedes-Benz GLK class, Nissan Murano, smartfortwo and Toyota Camry. For the second year in a row, the Lexus LS had the fewest problems of any model.

Here is a listing of how all brands ranked in the study. Figures represent problems per 100 vehicles:

Porsche

GMC

Lexus

Infiniti

Chevrolet

Acura

Toyota

Honda

Jaguar

Hyundai

Kia

Mercedes-Benz

Audi

Cadillac

Buick

Chrysler

Lincoln

Industry Average

BMW

Volvo

smart

Land Rover

Jeep

Volkswagen

Mazda

Subaru

Dodge

Ford

Ram

MINI

Nissan

Mitsubishi

Fiat

Scion

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