Five Keys to an Effective Apology | Useful Commute Podcast

Last Updated Oct 1, 2010 7:17 PM EDT

Podcast

"I'm sorry." These two words have the power to heal strained relationships and build trust. Yet many people have a difficult time apologizing because they fear it makes them appear weak. In this podcast, John Kador, author of "Effective Apology," explains the five keys of a wholehearted apology, as well as apology dos and don'ts.

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