Last Updated Jun 3, 2008 8:25 PM EDT
The Commissioner said the hair pulling incident, where the manager grabbed a worker by her ponytail and pulled her to a display bin was "clearly an incident of bullying, if not physical assault." With regards to swearing at a sales rep, the Commissioner said that this treatment "demonstrated a lack of respect, breached any normal standards of professional courtesy and etiquette, had the potential to damage [Coles'] reputation both in the market place and the community ... and was affronting and offensive."
This case highlights that employers should not tolerate this kind of behaviour from their employees. Regardless of an employee's length of service, dismissal may be warranted.
Sinapi v Coles Supermarkets Australia Pty Ltd  AIRC 405