DALLAS (CBSDFW.COM) - Stranded on her wedding day. "I felt betrayed," she told Consumer Justice reporter Cristin Severance.
As if planning a wedding wasn't stressful enough, Kailey Olson had another stressor. Her wedding photographer canceled at the 11th hour! "My biggest thing about the wedding, I wanted pictures," she said.
She had it all planned out, picking her wedding photographer almost a year before her June 2016 wedding. It was $800 for two videographers and two photographers. "We were great, we were booked, I was pumped," she told CBS 11 News.
The photographer was Emily Thompson of Happy Skies Photography. But just months after signing a contract, Thompson changed her website to 'Get Photography.'
Communication continued through Facebook messages. "I didn't think anything of (the change)," Olson said. The week of their wedding, responses to Olson's messages stopped, but not on the photographer's personal Facebook page. "She was posting pictures," Olson said. "But not responding to me." The night before the wedding, she still hadn't replied to the bride-to-be.
Then, Olson's worse nightmare came true -- the photographer wasn't coming. Olson recalled getting the message. "She's super sick and she's in the hospital," said Olson. Now, Olson was frantic, trying to find a backup photographer. "I wanted those memories," she said. "And I'm stressing out the night before our wedding. I felt betrayed by her."
Olson wasn't the only bride who didn't get her wedding photographs taken by Emily Thompson. Several brides reached out to Consumer Justice. Toni Mayhaw hired Thompson for her August 6 wedding. Mayhaw received a message from the photographer an hour before the wedding saying she was in South Carolina with a broken ankle. Mayhaw is out $350.
Thompson's 'Get Photography' business has an 'F' rating on the BBB. Brides have also complained on the online publication Rip-Off Report. Several brides told Consumer Justice that Thompson had left Saginaw and moved to South Carolina.
Consumer Justice called and emailed Thompson at her new business. After several attempts, she emailed back saying, "We are unavailable at this time, we promise we will email you back asap." The deadline came and went. We have not heard back from Emily Thompson.
We did hear from Saginaw police. At least three victims have filed police reports. Saginaw PD said that they are investigating.
Meanwhile, the Olsons still have empty frames where their wedding pictures should have been. "It just hurts to have to look back at the frames we had gotten and they are empty," she said.
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