CBS/AP/ December 30, 2010, 3:32 PM

NYC Plays Blame Game over Blizzard Response

FILE - In this Sept. 23, 2011 file image originally released by AARP, from left, Emilio Estevez, Ramon Estevez, Martin Sheen and Charlie Sheen pose at the premiere of Emilio's film, "The Way," as part of AARP's Festival For Grown Ups at the Nokia Theatre in Los Angeles. Martin Sheen admits to guilt about how his offspring were affected, in earlier years, by the alcoholism that bedeviled him and by his consuming career ambitions. If he had it to do over again he wouldn't have had four children, he says, he would have had eight: "For how do we know ourselves but through our children?" (AP Photo/AARP, Doug Van Sant)

FILE - In this Sept. 23, 2011 file image originally released by AARP, from left, Emilio Estevez, Ramon Estevez, Martin Sheen and Charlie Sheen pose at the premiere of Emilio's film, "The Way," as part of AARP's Festival For Grown Ups at the Nokia Theatre in Los Angeles. Martin Sheen admits to guilt about how his offspring were affected, in earlier years, by the alcoholism that bedeviled him and by his consuming career ambitions. If he had it to do over again he wouldn't have had four children, he says, he would have had eight: "For how do we know ourselves but through our children?" (AP Photo/AARP, Doug Van Sant) / Doug Van Sant

NEW YORK - The city Sanitation Department met its goal of plowing every street at least once by Thursday morning, a spokesman said as city officials fight back against criticism of what some perceived as their sluggish response to the post-Christmas blizzard that dropped 20 inches of snow on the area.

The department is investigating some calls about streets that people say weren't covered, said spokesman Keith Mellis. In some cases, it could be that drivers who dug out their cars left behind mounds of snow and then "it looks like the street hasn't been plowed at all," he said.

Not all the streets are completely clear but they were passable, Mellis said, adding that sanitation crews would continue to plow throughout the day and put snow melters around the city to clear the towering piles of snow created by the plows.

Report: Disgruntled Workers Slowed NYC Cleanup

The unplowed streets and abandoned cars during and after the storm hampered the city's emergency response system, which dealt with a staggering number of calls, and Mayor Michael Bloomberg suggested Wednesday that New Yorkers themselves shared some of the blame.

"We asked the public to do two things," Bloomberg said. "Don't call 911 unless it was a serious emergency ... and don't drive.

"Unfortunately, too many people didn't listen."

New York City operators fielded 49,478 calls to 911 on Monday, the day after the storm. That total was the sixth highest in any day since the city began keeping statistics. There were 38,000 calls Tuesday. Some of the calls came from the same location, but it's not clear how many.

Many of the calls were not for emergencies, and plows couldn't clear the way for ambulances because streets were clogged with abandoned vehicles.

"Your car stuck in the middle of the road made things worse," Bloomberg said.

In some instances, it took hours to respond to requests for help.

The FDNY said additional ambulances were on the road and extra firefighters were working, but it wasn't enough to handle the call load, which was backlogged by 1,300 at one point.

Among the calls was a Brooklyn woman who called 911 several times on Monday to report she was in labor. She delivered a baby that was unconscious and later pronounced dead.

Initially, dispatchers assigned the call a low priority because the expectant mother hadn't reported that either she or the baby were in distress, and her delivery was not believed to be imminent. Dispatchers called back several times to check in on the woman, and when a call came in that the newborn was unconscious, the priority was upgraded and EMS workers responded 12 minutes later. The infant was pronounced dead at a hospital. The medical examiner will determine a cause of death.

In another case, Laura Freeman's 75-year-old mother died while waiting three hours for an ambulance to reach their Queens home.

"They said 'It was stuck down the block. We had to come walking down a block and a half with our equipment. I'm so sorry.' And I don't blame them," Freeman told WABC.

On Wednesday, as stories began to surface about people who may have suffered serious medical problems while waiting for ambulances, the mayor was his most apologetic, without actually apologizing.

"We did not do as good a job as we wanted to do or as the city has a right to expect, and there's no question - we are an administration that has been built on accountability," he said. "When it works, it works and we take credit, and when it doesn't work, we stand up there and say, `OK, we did it. We'll try to find out what went wrong."'

The fire department trains firefighters and emergency medical services workers on driving in all types of weather. Firefighters put shovels and salt aboard engines to help clear roads and snow chains to plow through snowy streets.

But ambulances can't be outfitted with snow chains because it would damage the vehicles. Plus, ambulance drivers are trained to try to get as close to the emergency as possible, because they carry heavy gear - and sometimes heavy patients.

Most of the calls with long wait times were not emergencies. The FDNY ranks emergencies and responds based on need, so a lesser emergency would be shelved until there was time to respond.

Bloomberg already has directed Skip Funk, the new citywide director of emergency communications, to look at why the communications and dispatching system failed.

"I'm extremely dissatisfied with the way our emergency response systems performed," he said Wednesday during a news conference in the Bronx.

He said he was especially disturbed by reports that ambulances had gotten stuck trying to drive through deep snow.

"Could we do a better job? We're going to try and find out. Could our ambulances have taken different routes? We're looking at that. Perhaps they could have stayed further away and walked to the places rather than try and get down the secondary roads."

At New York's airports, there's finally hope for stranded passengers. Most flights are now on time but airlines can't find seats for the overflow of all those displaced travelers, reports CBS News correspondent Michelle Miller.
© 2010 CBS Interactive Inc. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed. The Associated Press contributed to this report.
43 Comments Add a Comment
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morriswise says:
Long and tough collective bargaining has propelled municipal service employees into the American middle class. It is proof of what can be accomplished when workers stand united against slave labor. The hands of time will not be turned back to the day`s when a municipal service worker could barely afford the cost of a sandwich at lunchtime.
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greco99-2009 says:
1. Bloomberg and city officials 'forgot' to declare a city emergency needed to allocate proper resources.

2. Bloomberg cuts basic services, then blames his own people.

3. 722 million scam by Bloomberg cronys for a pet project to 'privitize' city time keeping. Fraud charges currently pending, see: http://www.nytimes.com/2010/12/16/nyregion/16citytime.html

4. Bloomberg croneys, like David Doctroff, make millions in backroom deals and playing a revolving door with Bloomberg LLP, but Bloomberg unable to deal with city workers.

5. Millions of dollars allocated to NYE celebration with special VIP areas for Bloomberg sycophants, regular people stand out in the cold.

6. New Yorkers pay high taxes, including special tax for city residents. NYC commuters face sky high bus, subway, tolls - and see money skimmed off the top for other purposes.

7. Bloomberg sycophants go on the attack and smear victims and city workers rather than tell the truth.

Heck of a job Bloomie !
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Peabody_II replies:
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It's the same-o story everywhere, whether it's NYC or the Gulf Coast.

Everybody wants the best emergency services in the world, but nobody wants to pay the taxes to maintain it.
Peabody_II replies:
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Oh yeah! Forgot....

...And everyone is an expert with full, exact knowledge of what happened and why. Instantly.

Wish I were that smart!
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AlanW3225 says:
My family despises Bloomberg. Whatever gives him trouble and makes him miserable brings great joy to me, so keep hammering away, NYC.
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Socialization says:
Public Union staged a work slow down plan and simple. This is what you get when you allow Public employees to Unionize, laziest people I have ever seen. This should be a wake up call to all of us that pay the bills around here.
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greco99-2009 replies:
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This so called slow down sounds like a smear.

How about a thank you for public employees - fire, police, paramedics, waste removal, and other public employees who by and large are not overpaid.

These public employees are not overpaid like those Bloomberg cronys enriching themselves at public expense through self-dealing transactions and other scams.
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jschmidt27 says:
Public workers have it made. How many private company workers can retire at 55 or get a pension based on their last 3 years of service including overtime which cyan make retirement pay higher than regular pay, or how many can get company provided health insurance when they retire. And the unions just keep wanting more. They should be thankful they have jobs.
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catmomtx replies:
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How do you know this?
greco99-2009 replies:
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The real problem is at the top, with a small coterie of insiders who do backroom deals that rip-off NYC taxpayers and enrich themselves.

Look carefully at the Bloomberg administration and you will see a snake pit of corruption and self-dealing.

For example, check out the $722 million dollar citytime scam, which was an attempt to 'privitize' NYC time keeping. Fraud charges for Bloomberg cronys are pending: http://www.nytimes.com/2010/12/16/nyregion/16citytime.html

How about a thanks to city workers who work all hours and every day of the year -- sometimes at significant personal risk.
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jschmidt27 says:
Looks like some people would like to raise taxes instead of cutting services or streamlining them. SO how many companies do you want to chase out of the city with their jobs when taxes go up?
Smaller efficient governement is needed.
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run2jazz2 says:
I read this story in the New York Post. It seems that members of the union according to those who wish to remain unknown was told by Supervisors to not plow streets and to lift their plows above the snow so they would not be able to remove as must snow as possible.

This was done by the union in retaliation to members being laid off and benefits being cut towards its members. Evidently they felt that this was appropriate although the union's leadership denies this.

I would demand that the union provide the routes in which it was assigned for the snow disaster. If they cannot show you a plan or if it was not followed then those workers should be disciplined up to fired.

Maybe these workers have forgotten that there are thousands of people with CDL licenses out there out of work that would love to have a job to take care of their families! I have no remorse for these clowns as when they do this type of work they are getting "Double/Triple" time as my Dad did this in Philly when he worked for the Water Department. He used to take a large jug of coffee, plenty of sandwiches and enjoyed doing it!
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pragmatist1 replies:
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I wouldn't put it past these dolts to have sabotaged the snow removal process, screwing things up just because they're mad and to make the city leaders look bad. People never fault their own kind in situations like this, just those supposedly at the top that make the decisions. The union should be fined for violating the terms of their contract. They deliberately stonewalled.
catmomtx replies:
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Yeah and I wouldn't put it past people trying to break the unions to come up with Bs like this.

I don't know why so many people have issues with city, state and federal workers. They are working in legitimate jobs and had to go through the same process as everyone else in order to get hired. I'm sure when you went for whatever job you have, you wanted the best deal you could get in regards to benefits , why shouldn't these employees have that same opportunity? Some of you people listen to all the noise from people who want to break unions and hate government just because but unless you work for a city, state or Federal Government you have no clue.

How would you feel if you were told that you had to take a mandatory six days off without pay ? I would think you would feel rather upset knowing that you have to sacrifice all the while listening to people who don't even have a clue about what they are talking about vilify you and the job you are doing.

Government jobs vary and are essential in the running of any city, state or country. There are a variety of different jobs and a variety of pay and benefits for those jobs. Just like any other job you have slackers and people who are incompetent. That is human nature and occurs in any job across the board. It really angers me listening to people whine and complain about city, state and Federal Workers and are the first ones advocating that they be the ones sacrifice. Then, you people are also the first ones to complain when your city, state or country doesn't run properly.
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wfw3536 says:
The Mayor should resign as he is not up for the job. Now we find out 2 people died because of his incompetence.
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liselle3 says:
People need to be patient! This was 30 inches of snow in an extremely crowded NYC. All of the pics I've seen everyone on street parks too. Here in Minneapolis where we are equiped to handle this, after major snowfalls the city issues a ban on parking on one side of the street until April. It is done so cars can get through on the city streets that are not snow emergency routes. Additionally, when a snow emergency is called, there is no parking on odd side of street one day, then no parking on even side next day, so they can clear the streets... don't comply... the tow trucks are right there to haul your car away. People complain every winter about this, but it couldn't be more well advertised by TV, radio, newspaper, call in number, and even a program to call you. It isn't easy getting all of this cleaned up.
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Raymond222 replies:
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Liselle, NYC is equipped to handle this type of snow, its that the snow plows were not deployed when it started, nor were they there after the snow.. the Slow down in service was for retaliation to Bloomberg for demoting 200 plus supervisors... this includes both pay and rank.....
mari1963 replies:
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I agree with you Liselle. From everything I've heard, New Yorkers are very impatient and narrow minded about this storm. 30 inches of snow is alot! And people who call 911 because their road isn't cleared and tie up the phone lines unnecessarily and who park their cars on the street blocking the snow plow drivers work should be prosecuted!
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jackp32 says:
Can the medical emergency victims sue the unions for damages? What say you trial lawyers?
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