The Risks of Using Valet Parking

(CBS)  Is your car safe when you opt for valet parking?

Not necessarily.

An "Early Show" investigation finds you may be taken for a ride by such services. Actually - your car might - for a long ride.

Consumer correspondent Susan Koeppen says you could be wrong if you think your car will stay put if you park it with a valet.

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Malls, hotels, restaurants, hospitals and many other facilities have valet parking, but what really happens to your car when you hand over the keys to someone else? You hope it's kept in a nice, safe spot - but "The Early Show" talked to several valets who say it's common for valets to take joy rides -- and put the pedal to the metal.

Mimi and Ulrich Gunthart, of the northern New York City suburb of Briarcliff Manor, learned that recently. When they went away on vacation, they parked their car with a valet service near John F. Kennedy Internatinoal Airport.

Before they wrote down the mileage the odometer showed. "It was like kind of a game," Mimi said.

They had seen a news report that parking attendants sometimes go rogue.

So imagine their surprise when they returned 11 days later to find their car had 700 more miles on it than when they left - enough to drive from New York to Pittsburgh and back

"We couldn't believe our eyes," Ulrich recalls.

What could have gone on with their car? "Your fantasy can run wild, I have no clue," Mimi remarked.

Former valet Philipe Almeda told CBS News he and his co-workers would go for spins in other peoples' cars almost every night. "We'd see everything from Porsches to Ferraris. … Generally, all those upscale cars. … Depending on how busy it was and what car it was, there was definitely a lot of joy riding going on."

A video shot by a parking attendant and posted on YouTube shows disregard for customers' cars isn't out of the ordinary, Koeppen says.

But joy-riding is one thing -- crashing cars is another. Koeppen showed a car that was totaled at a casino in St. Louis when a valet smashed into a pillar.

The Guntharts say no damage was done to their car, but the next time they go on vacation, they're not leaving it anywhere! "We'll drive the car," Ulrich laughed.

The company that owns the lot where the Guntharts parked their car says it's looking into their claim that someone took it for a joy ride.

Koeppen says there are some things you can do to lower the odds that a valet will use your car while you're gone: Mark down the mileage when you park and make sure the parking attendant knows you're marking it down. Try to be vague about how long you'll be gone. And give a tip when you drop off the keys - and make clear there'll be another one coming when you return to pick up the car - if it's been properly handled.

[RichardMax]

I completely disagree with the rhetoric of this article. There are always situations of poor business ethics that will effect a number of organizations, but it is the responsibility of the media and public to hold those businesses accountable for their own misgivings. Our valet service is dedicated to an elite level of service. We will count the miles we put on your car for you. Please, consider valet services like ours prior to passing judgement on the industry. http://www.theprestigevalet.com

[cktirumalai]

It seems to be the lure of riding around in someone else's expensive car, like a Ferrari, rather than just joyriding in a "common" car that appeals to some valets.
And I note your point about "bribing" a valet with a tip before and promising another afterward to keep him honest.
Candadai Tirumalai

[tsigili]

I try to NEVER valet park. At leats what I drive is not likely to be abused by the valets.

On the other hand, I just don't trust anyone with my car keys. I never entrust a valet service with anything, but an ignition key, either. Yet, i see people hand over their entire key chain, with their house, and other keys all on that chain, which can be easily duplicated and used by criminals.