February 18, 2010 1:44 PM

More Changes for Credit Card Customers

By
CBSNews
(CBS)  Big changes are coming for credit card customers.

Later this month, the remaining provisions of the "Credit Card Accountability, Responsibility and Disclosure Act of 2009" go into effect. The changes are intended to protect customers.

The Early Show's financial contributor, Ray Martin, stopped by Monday to explain some of these changes.

Some of the changes took effect last year, but a whole other set of provisions will be enacted later this month.

"February 22nd is the magic date," Martin explained. "According to the card act, these changes will limit how and when banks can change your existing interest rates and fees. It requires that the extra amounts you pay must be credited to the portion of your balance with the highest interest rate and requires them to send your bills at least three weeks in advance of when they're due."

One of the things that have driven consumers crazy are "over-the-limit" fees. What happens with over-the-limit fees?

"Unless you give your credit card company advanced authorization and permission, they can now no longer charge you an over-the-limit fee, a fee that applied if you used your credit card and it went over the credit limit on the card," Martin said. "The drawback is, if you go to use your card, many banks say 'The charge will take you over the limit, the charge will be declined.' So what they're going to do is roll out optional overdraft protection. You have to opt in and agree if you do that."

Martin also explained how payments are supposed to be applied to your account.

"Here's how it breaks down. Say you have a credit card with two balances. One is a promotional interest rate at five percent. And the other portion of your balance from a cash advance is 20 percent interest rate. Say your minimum payment is $50, but you choose to pay $150, $100 more than the minimum. Now that extra $100 is required to be credited toward and pay off the balance with the highest interest rate first, the 20 percent, which means you'll get out of debt faster. Before that, any amount you paid the lowest interest rate first and you never get out of debt. That's a good change," he told co-anchor Harry Smith.

There are other restrictions on the card companies.

"They can no longer change your interest rate on your existing balances unless you're really late on the payment. A few days late, they can't change your interest rate. If you're more than 60 days late, they could change it. But they can change your interest rate on future charges, but they have to send you notice 45 days in advance," Martin said.

"We like the billing thing. That three weeks in advance. On the other hand so many are provisions that will help the consumer. Surely the banks and credit card companies are saying we have to figure out how to squeeze money out of these guys," Smith remarked.

"Here's the cynic in me. This will put pressure on credit card companies' ability to make a profit and they'll have to dream up new fees and charges. And the new laws don't restrict them from doing this. As a matter of fact, this is already happening. You're seeing credit card companies come up with annual fees on more cards. You're seeing credit card companies come up with a new fee called an "inactivity fee." If you don't use it enough and you want to keep it, we'll have to charge you an inactivity fee here. You ask 'What do you do?'" Martin said.

"Three things. First, read the mail. Credit card companies are required to send you notices, not necessarily in your statement, about the changes forthcoming. Read that stuff," Martin said.

"The second thing, read your statement carefully. Especially if you're making extra payments. You want to make sure the payments are credited properly. Computer programs might not be set up, they might have a glitch," he said.

Finally, Martin said third thing is to monitor your balance carefully, especially if you're close to your balance limit.

Copyright 2010 CBS. All rights reserved.
Add a Comment See all 27 Comments
by paulbee123 February 18, 2010 5:17 AM EST
I got a letter from MasterCard stating, "Thiscard will be discontinued as of February 24th." Reason on back Questions; This card do not have any APR for the last Six Months. Anotherwords I pay my bills on time and its good bussniss to drop my account.
Paul
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by toldyouso21 February 17, 2010 12:49 AM EST
Credit card companies do not always send notices before an increase. they often claim they did and can conveniently provide you a copy--but I DO read all those statements. Recently I had a card which went from 14% interest to 29% and they claimed they had told me about it--they did not--but how do you prove that?

Needless to say, that card is defunct and will not be put back in the running--it also means you cannot trust the cc company--what is to stop them from generating a fake letter informing of an increase--charging that increase and claiming they mailed the letter when they never did any such thing?: It will be very difficult to prove.

It would be nice to have a Congress who actually THINKS before they come up with new rules--and oh yeah--most companies have raised their rates to high heaven (over 25%) in anticipation of those 2/22/10 new rules.
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by Samuel_E_Hill February 16, 2010 4:01 PM EST
I'm 52 and I've never had a credit card. When I was 18, I read all the fine print on a Mastercharge application, and couldn't believe anyone in their right mind would agree to such terms. Now that they've had 35 years to hone their skills at hiding the terms in legalese, it takes an attorney to interpret, and the average schmuck has little chance of understanding what they are getting into, if they bother to try reading it all.

I've also never borrowed money from a banking institution of any sort, not even a car loan. Yeah, it's been tough having to work and save to buy everything, but it's infinitely more satisfying than the instant gratification that credit offers.
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by jeff-fla February 17, 2010 5:52 AM EST
Samuel I'm with you. It took me awhile and I lost allot of money. Over the last 10 years, I have learned and now have more things. I also own everything. I own a machine shop. When most of the small shops around here were going belly up because they couldn't keep up the payments, we sat here and watched. Stayed in business. No payments to to worry about.
by jimofoz February 16, 2010 12:07 PM EST
We have two credit cards we use for almost everything. We pay them off every month and get cash back every month. The prices of goods and services are higher now because of merchant credit card fees they have to pay. The cash back doesn't equal the extra fee, but at least it's a start. We haven't paid interest in many years. I just worry that they'll be adding an annual fee - then I'll drop it.
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by parisdakar February 16, 2010 10:57 AM EST
Credit card companies don't screw you. You screw yourself by using credit cards too much. If you dance with the devil...
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by formrusmcsgt February 16, 2010 8:48 AM EST
by SocietysNightmare February 15, 2010 11:58 PM EST
Agreed. The only problem is MOST of AMERICA is not credit worthy.
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If people would learn to spend their own money instead of wanting to spends other's as well (lender's), there wouldn't even be a market for credit cards.
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by toldyouso21 February 17, 2010 12:58 AM EST
If there were no market for credit cards.. there would be a lot less capital floating in our economy, most businesses would close down and those workers would be laid off. When WAshington has repeatedly called us a consumer driven economy and Bush told the nation to keep spending --it was because without this infusion and the ponzi scheme of the stock market and the usury of credit cards and other loans, the economy would CRASH. Even the worth of companies are based on sales that are generated mostly by CREDIT (credit to suppliers, credit to consumers and the company usually uses credit to pay for their own supplies and merchandise)

Those who talk about a system without credit are actually talking about destroying the present economy and the only viable economy now without credit would be a barter system--even that (like our GDP and GNP would be based on the "promise" (credit) or all Americans' future endeavors or work output.
by Void-Master March 2, 2010 10:42 PM EST
@formrusmcsgt

What a mouthy worm. You shouldn't have hedged your 401k on bad paper.

Anyway... so how's my publicity agent getting on?
by askagain February 15, 2010 10:49 PM EST
You have to hand it to the credit card companies. One way or another, they will get their pound of flesh. New fees such as overdraft fees and inactivity fees will work against those of us who use credit responsibly. Perhaps a better solution is too deny credit to people who are not credit worthy. If a person doesn't honor their payment obligations, simply demand payment and cancel their credit. Most of us have friends and relatives we wouldn't lend money unless we were prepared to lose the money. Why should credit card companies and banks offer credit to these people. Yes, credit card abuses should be eliminated. At the same time, people who are not worthy of credit should not receive credit.
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by SocietysNightmare February 15, 2010 11:58 PM EST
Agreed. The only problem is MOST of AMERICA is not credit worthy. If they began to eliminate these people from their clientele, they (credit card companies) wouldn't have many customers. Hence, the credit worthy have to be victimized in order to make a profit. Therein lies the problem. Consumers have to learn their financial limitations and give up this notion that the wealth will be spread evenly. It never has been and never will be. In CAPITALISM, everyone can't have the American dream. Too, shareholders have to swallow the bitter pill that in order to get things back on track, they will need to reduce their dividends from investments. That "higher yield" from your investment means somebody's job. Which means another consumer no longer contributing to commerce. People can't spend money if they don't make it.
by formrusmcsgt February 15, 2010 7:55 PM EST
by WitchBroom February 15, 2010 6:48 PM EST
First, consumers needs to savvy up. If the credit card companies want to be paid then consumers need to be smart and tell them that if they want to be paid at all then it's going to be on your terms, not the banks.
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Good luck with that.

The terms were in the agreement (contract) you signed before they let you use their money.
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by formrusmcsgt February 15, 2010 7:41 PM EST
by jtdev1 February 15, 2010 3:15 PM EST
Just like saying do not drive a car...

Since when can you do much of anything without having a credit card???
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A debit card gives you the same convenience without the interest.

Never took a class in economics?
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by formrusmcsgt February 15, 2010 8:26 PM EST
The difference being that you can't spend what you don't have with a debit card....which must be your system.
by toldyouso21 February 17, 2010 12:51 AM EST
Many hotels and car rental companies will no longer take debit cards and many auction houses will not take debit cards either.
by WitchBroom February 15, 2010 6:48 PM EST
First, consumers needs to savvy up. If the credit card companies want to be paid then consumers need to be smart and tell them that if they want to be paid at all then it's going to be on your terms, not the banks.

Second, consumers need to record the entirety of telephone calls from the credit card companies. When they get nasty, tell them that you are recording the conversation then send a copy of the recording via certified mail to members of the Senate Banking Committee. Consumers need to publicly expose the behaviors of credit card companies to Congress, so laws with definite bite are enacted against them.

It's going to take an extended consumer rebellion to straighten things out. People need to get used to it, otherwise things will only get worse.
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