Glitch Knocks Out California DMV
A systemwide computer failure at the California Department of Motor Vehicles caused several hours of delays at all 168 offices Thursday
The offices remained open, but with computers unable to connect to the state's network, DMV workers were forced to do everything by hand, such as processing driver's licenses and registrations, DMV spokeswoman Jan Mendoza said.
"They're collecting paperwork and processing it later," Mendoza said while the computers were down.
DMV offices began experiencing problems connecting to the state's network around 11 a.m. Offices started to connect back around 2 p.m. The failure comes a day before DMV offices will close for a mandatory furlough day, meaning customers could have to wait even longer for service.
The office of the state Chief Information Officer, which is in charge of state information technology, blamed the outage on equipment failure at the state's data center in Sacramento.
"It was a router switch that malfunctioned," said spokesman Bill Maile. "Network traffic was rerouted and the system is back up and running."
It wasn't clear how long customers were being delayed because of the failure.
Maile said no other state agencies were impacted, contrary to initial reports that other offices were affected by the outage.
© 2010 The Associated Press. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed. The offices remained open, but with computers unable to connect to the state's network, DMV workers were forced to do everything by hand, such as processing driver's licenses and registrations, DMV spokeswoman Jan Mendoza said.
"They're collecting paperwork and processing it later," Mendoza said while the computers were down.
DMV offices began experiencing problems connecting to the state's network around 11 a.m. Offices started to connect back around 2 p.m. The failure comes a day before DMV offices will close for a mandatory furlough day, meaning customers could have to wait even longer for service.
The office of the state Chief Information Officer, which is in charge of state information technology, blamed the outage on equipment failure at the state's data center in Sacramento.
"It was a router switch that malfunctioned," said spokesman Bill Maile. "Network traffic was rerouted and the system is back up and running."
It wasn't clear how long customers were being delayed because of the failure.
Maile said no other state agencies were impacted, contrary to initial reports that other offices were affected by the outage.
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1 Comments Add a Comment
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- I had a bad experience at the DMV, waited 3 hours in line, took the whole day off work and still couldn't get my registration done because I was missing some paperwork. I decided to renew my registration online. I did mine at www.autopapers.com they did next day registration since my due date was coming up. Highly recommended very friendly people, the office is even located locally in Carmichael, CA! Thanks -Jackie
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