December 6, 2009 4:02 PM

Stories Behind the Unemployment Numbers

By
CBSNews
(CBS)  First, the good news: The latest jobs report out on Friday said the unemployment rate dropped unexpectedly last month from the month before. Now the bad news: That still leaves 10 percent of American workers out of work. And that statistic tells only part of the story - the PEOPLE behind the number tell the rest of it. Seth Doane reports our Cover Story:


"I'm a practical nurse."

"I drive a fork truck and work on the assembly line."


They're involuntary dwellers in a disorienting world.

"I've been out of work since …."

They're America's unemployed . . .

"I was laid off."

. . . now numbering 10% of the population.

Initiation into this sphere, they're told, is not personal - just business.

"I received a letter. . . "

"They sent an e-mail that just said my job was being eliminated . . . "

"They called me into a meeting and just said they didn't need me to work there anymore."

But no matter who you are or what your job is, it's almost always traumatic.

15.4 million Americans are unemployed, and countless others are affected.

Here are three stories, three perspectives . . .

His Job is To Tell You Yours Is Ended

When a company goes through layoffs, there's usually one person whose job at least seems pretty secure - if unenviable.

Michael McLaughlin was that guy. Part of his job was to tell workers that they no longer had one.

In a lot of cases, the person being laid off just hears one thing: "You're fired."

"And then they don't hear anything else sometimes," said McLaughlin.

"You get lots of reactions. Some cry. Some want to appeal. Some want to say, 'Are you sure this isn't a mistake? Is there something I can do to change this decision?'"

"Is there something they can do?" asked Doane.

"Not normally. Normally when there's a decision that's been made, it's been made so the person is going to be laid off."

For two decades at Deloitte Consulting, McLaughlin advised outside companies on how they could maximize profits - which he says led to layoffs only as a last resort.

He doesn't want to say exactly how many people he personally laid off - just that it was more than a hundred.

(CBS)
Has he ever second-guessed his job, his career choice, because it involved having to let people go?

"I wouldn't say I second-guessed it," said McLaughlin (left). "It's not something you want. And when faced with the situation where you're going to have to talk to somebody, you don't want do it."

"Do you think about their reaction?" Doane asked.

"Of course, yeah. You can't help it."

"Does it weigh on you?"

"It never goes away," he said. "I can still remember mostly every person I've ever talked to about these kinds of things."

"Most everyone you've had to lay off?"

"Yeah. For myself and the people who I know who have done this, they're very much, very much bothered by it because they know that if the roles were reversed, how they would feel."

On the Other Side

Quen Agnew worked in the human resources department at a media company in St. Louis for about 10 years, and at times she, too, had to lay off workers.

"I've walked with individuals and taken with them their boxes and walked them out to their cars," she said. "I've been on the other side of the table before, so you know you never ever think that it's going to happen to you."

It did happen, nearly a year ago. She and her husband Mark already had a five-year-old daughter, Lauren. She'd just given birth to their son Andrew when Quen received a call at home:

"My senior manager called and informed me that my position had been eliminated and that was it," Agnew said.

"What was that call like?" Doane asked.

"It's adrenaline, it's emotions of fear, joy, anxiety, maybe bit of sadness," she replied.

"Did you cry?"

"Yes, I did. I did. I did. I will be honest with you. I did cry. And you know what, I still do cry. Sometimes when I'm looking at my checkbook and I'm thinking, 'My gosh, you know how are we going to be able to pay our mortgage this month?' or 'How are we going to be able to, you know, just stay afloat?'"

Because it was her salary that was keeping them afloat. Mark had already lost his job at the nearby Chrysler plant just four months earlier.

"We kind of knew from listening to the news that, you know, the auto industry was in trouble and that they were going to be making some drastic cuts," Mark said. "And they came down and said that they were going to close the plant and we were laid off."

The Agnews say they still can't help but wonder, Why us?

"We always had jobs," Mark said. "You know, we've always had jobs and it was just that point where OK, neither one of us has a job and, you know, what do you do next? Because we've never been in that position before."

"And I think the other thing is, too, we've always done things the right way," Quen added. "You know, we got married, we had kids, we went to school, we got our advanced degrees. And we've never been in trouble or anything like that, so it was like, Wow, this has happened to us."

Statistically speaking, the Agnews may have been at higher risk than others.

According to data released Friday by the Bureau of Labor Statistics, among black men, the unemployment rate is 18.8% - nearly double the rate for white men (10.4%).

Among young black men (ages 16 -24), the rate is an astronomical 35.8%.

And the race gap exists among women as well: For black women, 12.8%; for white women, 7.9%.

Radio Resumes

Radio station KMJM is trying to do its part. DJs Tony Scott and Tammie Holland make time for job pitches during their afternoon drivetime show.

The St. Louis station, which has a mostly black audience, is running a campaign called Radio Resume, where unemployed listeners call in or come by to make their pitch.

"So tell me why you think someone should hire you . . . "

It's part of a national campaign run by the station's owner, Clear Channel Radio.

Tara Brewer worked as an office manager for three years. She was laid off last month.

"Initially you're kind of humiliated and you're a bit frustrated, and you wonder, is there something that I did wrong?" Brewer said.

And finding a new job is proving difficult.

Brewer said she is worried about it. "Yes, Now at this point, I am. Because I haven't gotten any phone calls yet, and I think I've applied to over 100 probably in the last week."

They're involuntary dwellers in a disorienting world. Still, Quen Agnew says she'll persevere.

"It's just one of those things where you have to be able to have a lot of tenacity just to be able to fight through the fire<' she said. "And if one door closes, there's going to be another door that closes, and maybe another one. And hopefully at that fourth or fifth door, someone will open and give you an opportunity to walk through and give you a chance."

It's a chance more than 15 million Americans still need.


Click here to seek the resumes of some of the jobseekers.


For more info:
KMJM "Radio Resume"
Michael McLaughlin
Worksource Oregon

Copyright 2009 CBS. All rights reserved.
Add a Comment See all 26 Comments
by grebloc December 7, 2009 7:01 PM EST
Network to find a job, most employers do not want to advertise and go through 100's of applications.
Family, friends, former co workers will know when there are unadvertised openings.
Reply to this comment
by Apres97 December 6, 2009 10:38 PM EST
Yikes - lousy resumes for the most part. None look that competitive unless there is a willingness to move and others resumes are a dime a dozen. It is all going to come down to who knows you and how you really work, not on what is in the resume. I wouldn't hire anyone here but the engineer and then it would be gor gov't contract work. A picker - give me a crew of college freshman who wants a few bucks and flexible hours.

1st job - 4 yrs out of HS
Associations with some companies that are not in high esteem - casinos, Ford Motors
Keyboarding skills not in wpm and accuracy
It would be enjoyable to see how they explain a problem using computer programs like changing fonts or something more esoteric....
A lot of ordinary tasks; what really sets them apart are how they work with a diversified and sometimes difficult employees population up and down the spectrum and peer level.
Narrow fields of expertise or experience
A lot of technical, personal and technical skills are routine. What do you really possess
A lot of bouncing around from diverse jobs in short time periods
Incomplete education - attended, but...
A 3 yr HS diploma? Something wrong; where is the college or voc. tgn if he is that bright
Engineers better be moving
I would be skeptical of references - I want references from unnamed sources within the company
Crediting a Masters that is 3 yrs away - divides work and career
Ultimate staffing?
One month experience as a gad about.
Reply to this comment
by amerilatino December 7, 2009 8:03 AM EST
From your post I take it that you are in some low to middle management position somewhere. A manufacturing firm owner that I worked for in Latin America years ago once told me that the sign of a good manager was how well he could do with what little he had, not how much he whined about what he didn't have, apparently this notion is anathema to modern American management, who's only claim to fame are the outrageous exit packages it puts together for itself as a parachute for failure and the tremendous expenditure of technology resources that it consumes in order to put out repetitious efforts to minimalize it's work force, instead of optimizing sales in all the markets that it can. A mediocre effort at best when seen through the eyes of the savvy shareholder. I believe that the future of America's economy will lie in importing new management blood from overseas instead of outsourcing labor, as the U.S. management pool has produced no truly outstanding premises since John Kenneth Gailbraith.
by stevador39 December 6, 2009 10:01 PM EST
WHILE WE ARE PUTTING FAMILIES AND CHILDREN AND VETERANS, THE OLD AND THE POOR ON THE STREETS THE GOVERNMENT IS STILL RUNNING A REFUGEE PROGRAM FOR THE FOREIGN BORN AND TRYING TO BRING IN MORE ILLEGAL ALIENS. THAT IS A DISASTER. END THE REFUGEE AND IMMIGRATION PROGRAMS. SEND THE ILLEGALS BACK WHERE THEY CAME FROM.
Reply to this comment
by jjoyann December 6, 2009 1:18 PM EST
Another factor is missing and that is many firms are using the current slow down in business as an excuse to lay off older workers and hire younger ones at a lesser salary.
It happened where I worked. I was laid off in April along with 8 other employees of which 2 were over 25 and the rest over 50. I was told that it wasn't personal that business was down and layoff were just part of what was happening.
I was there 8 years. Oddly enough they had hired another person in our department in December. Then within less 60 days of my being "laid off" there was another person in my position. Younger and paid less. Same for some of the other positions that were let go that day.
I am not alone in this situation. I have found many of the people in the unemployment line are now older and have also found that shortly after they were laid off that a younger and/or lower paid person was hired.
I don't believe I have much chance of finding a job again as I am over 60. I have been on a couple of interviews but overhead someone saying (thanks to todays office cubicles) that my resume looks good but they didn't realize I was so old and I probably wouldn't las long.
That's the reality for us older people-too old to be considered and too young for retirement. No job, no health insurance and not able to meet our daily expenses. I am probably facing foreclosure within the next few months, even if I take a minimum wage job. What's next?
Reply to this comment
by juiceblog December 6, 2009 6:20 PM EST
So true. I wish you good luck.
by sean56v December 6, 2009 12:41 PM EST
Barack Obama should look at unemployment as a reality. The numbers will not disappear. America needs an energy policy. Corporations must have cheap fuel for production. Bernanke can blame Abu Dhabi all he wants. Petroleum output is a world wide concern. Every exporter is a consideration as a supplier.
Reply to this comment
by lloydbest1 December 6, 2009 12:28 PM EST
Although I am "unemployed" now, I have a job. My job is two-fold. I am looking for work in my field. As a parallel path I am also going through a training program, financed in part by the Trade Assistance Act to prepare me for future employment.

For those not familiar with it, the TAA is a program that targets people who have lost their jobs through no fault of their own because their jobs have been eliminated. Anyone of any age who fit the criteria (job loss through offshoring labor, company going belly up, elimination of occupation through technological advanvcement, etc) is eligible, though old fossils such as yers truly may still have a difficult time securing work - even after training.

There has always been a trend toward higher unemployment rates among black workers than their white counterparts. If unemployment among blacks is now rising faster than for the rest of the workforce then we can't rule out a racial bias and it is something Mr. Holder should be looking at very carefully.
Reply to this comment
by morgan378 December 6, 2009 11:48 AM EST
It doesn't sound to me as though many o* the jobs we're losing now are going to be coming back. With credit the way it is even small businesses will have trouble gaining back many o* the positions that have been lost. Certainly none o* the union jobs will be coming back. I think American's are going to have to get used to setting their goals lower and sticking to a budget. This "jobless recovery" is in need o* training programs *or the jobs President Obama says will come *rom the "Green" economy we should have already begun building. We have a multitude o* nations investing in our "Green" economy yet none o* our own. I think the government should protect these jobs in the meantime as training is going on to make these jobs available to the American people. It's the one true "protectionist" thing the Government can do to help people get back to work. To heck with what the World thinks - we have a nascent industry we need to coddle until we catch up with the rest o* the World. Nothing was done during the Bush years except ethanol when all his buddies wanted to invest in it. He even went to Brazil to check there's out. The only thing it's done to us is raise the price o* corn products. Let's do solar and wind up right - and now.
Reply to this comment
by pat2joy December 6, 2009 11:39 AM EST
I have been out of work for a year, my spouse is underemployed and works for health insurance benefits. CBS missed the mark with the unemployed... age discrimination. Get the stats for those who are unemployed over 50.
Reply to this comment
by 1notrub11 December 6, 2009 6:53 PM EST
Agreed, its not just sour grapes. The feeling out there is that, as an employer, here is my chance to lower my wage costs, even if I lose experience. Higher pressure on those who come after to perform. Increased "so called" productivity numbers. The piper will be paid some day. And a portion of the "corporate memory - read experience" will be gone.
In the meantime, those of us who fall into this category (18 months and counting), will end up on the Medi systems early. I dont have a problem earning my keep - I would just appreciate the opportunity to do so for my family.
by jjoyann December 6, 2009 9:13 PM EST
It would be nice to see the stats for those at least 55 and above who have been laid off. I agree employers are seeing a chance to rid themselves of older employees even though they have lost experienced workers.
No one bothered to ask if I would be willing to take a pay cut until things improved. I was asked to make myself available for any questions that might come up for a couple of months. I declined.
I think the chance to just push older employees out the door was more on their mind than preserving someone's job, especially when 8 out of 10 jobs were filled within 60 days after lay-offs.
Management seems willing to blunder along as long as their bottom line is lower.
by pat2joy December 6, 2009 11:38 AM EST
I have been out of work for a year, my spouse is underemployed and works for health insurance benefits. CBS missed the mark with the unemployed... age discrimination. Get the stats for those who are unemployed over 50.
Reply to this comment
by pat2joy December 6, 2009 11:38 AM EST
I have been out of work for a year, my spouse is underemployed and works for health insurance benefits. CBS missed the mark with the unemployed... age discrimination. Get the stats for those who are unemployed over 50.
Reply to this comment
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