December 4, 2009 1:33 PM
- Text
Tiger Apology Won't Cut It, Experts Say
(CBS/ AP)
Longtime sponsors are sticking with Tiger Woods - for now.
But the world's most famous athlete, who offered a Wednesday following allegations of infidelity, might find new deals hard to come by, marketing experts say, and the loyalty of existing sponsors could be tested by any additional tawdry stories or his reluctance to address the issue publicly.
"If he says silent between now and this January, the next tournament that he'll play in, there's just going to be quadruple number of journalists there waiting to hear what he says and everything's going to be building up for it," Kathleen Hessert, president of public relations firm Sports Media Challenge, told CBS' "The Early Show" Thursday. "I think it's ridiculous to wait until January because it just draws it out even further."
Woods' apology came in a statement on his Web site, after a cover story in Us Weekly magazine reported that a Los Angeles cocktail waitress claimed to have had a 31-month affair with the world's No. 1 golfer. The magazine also published what it said was a voice mail - provided by the waitress, Jaimee Grubbs - that Woods left on her phone on Nov. 24, three days before his middle-of-the-night car crash outside his Florida home.
But the list of alleged mistresses has gotten longer. Life & Style magazine reports Kalika Moquin, a Las Vegas night club executive, has been carrying on an affair with Woods for months.
And Rachel Uchitel, the New York night club hostess originally linked to Woods has admitted to having sexual liaisons with the golfer after originally denying the rumors, reports CBS News correspondent Randall Pinkston.
Uchitel now says it was one of her text messages that caused the fight between Woods and wife Elin Nordegren before the car accident. Uchitel was supposed to hold a news conference Thursday afternoon, but her attorney said it was canceled due to "unforseen circumstances."
Woods did not offer details of any alleged relationships but said he had "not been true to my values and the behavior my family deserves." Woods and Nordegren are reportedly in "intense marriage counseling," reports Pinkston.
He also blasted the media for invading his privacy - a stance that won't do anything to win back any lost fans, Hessert said.
"It doesn't matter what he thinks about the public reaching into his private life. He became an icon because of his talent … but also because of the fans," she said. "The fans dictate how they interact with a brand or don't enter act with a brand. And so it doesn't matter what he thinks … this isn't private. The fans won't go away."
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Tiger's Alleged Voicemail Message
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Lawyer: Tiger Woods Didn't Appear Beaten
Woman Denies Affair with Tiger Woods
Forbes estimated earlier this year that Woods was the first athlete to surpass $1 billion in career earnings, more than 80 percent of that coming from endorsements with companies such as Nike, Gillette, Gatorade and AT&T. Those are all long-term relationships, Octagon First Call's David Schwab said, partners not likely to dump him at the first rough patch.
Nike, Gatorade and EA Sports all released statements Wednesday expressing their support or commitment to Woods, and Gillette said it had no plans to change its marketing programs. AT&T declined comment.
"These are people who are invested with him in his foundation, his golf courses, across the board. So they're part of his family, too," said Schwab, who also links companies and celebrities for branding opportunities.
In fact, cutting ties with Woods now could actually hurt a company, Schwab said.
"Brands look at how impactful a spokesperson can be for their for brand but also what the public outcry or public opinion would be," he said. "If a brand drops him, there could potentially be negativity toward the brand for doing so.
"That's why brands typically weather the storm."
But companies that may have wanted to align themselves with Woods might rethink that - particularly companies whose target audience is women or children. Part of Woods' appeal has been his pristine image, off the course as well as on, and events of the last week have tainted that, making him an easy target.
Jay Leno poked fun at Woods during his show Tuesday night. Spirit Airlines is trying to capitalize on his troubles, too, offering an "eye of the tiger" sale, which they're promoting with a video that shows a tiger in a baseball cap driving an SUV into a fire hydrant.
Zeta Interactive's "Zeta Buzz" mines more than 100 million blogs, message boards and social media posts to analyze the feelings of potential consumers. In the past, terms most associated with Woods were "Masters," "golf" and "winning," Zeta CEO Al DiGuido said. In the last week, that's changed to "affair" and "cheat," DiGuido said.
The tone of posts has also changed, he said. Before the car crash, 91 percent were positive. That's now down to 74 percent. The volume also has skyrocketed. Zeta Buzz found 900 posts related to Woods on Tuesday; from midnight to noon Wednesday, there were 2,000, DiGuido said.
"As much as he wants to put this behind him, what's happening now is the alleged scandal is starting to fuel the buzz, and it's not positive for Tiger Woods," DiGuido said. "The volume is continuing to grow and the negative side of it is getting more intense.
"It would be something that (if you're a sponsor) you would watch pretty closely because it starts to take on a life of its own."
It's not just Woods who stands to lose. The Tiger Woods Foundation provides educational resources to disadvantaged children, with a $25 million learning center in Anaheim, Calif., and plans to build another in Washington.
"With respect to the sponsors and partners, they've shown a tremendous amount of support in us and this event, and they've been supportive of the foundation and they've been proud of the work we've done the past 13 years with more than 10 million kids," Greg McLaughlin, foundation president and tournament director for Woods' Chevron World Challenge, said this week.
"A lot of kids need our help and want our help, and we're going to continue to grow our foundation and provide valuable services to these kids," he said.
Woods, who backed out of the tournament after the accident, again pleaded for privacy in his statement Wednesday, saying "problems within a family shouldn't have to mean public confessions." But that's not going to be good enough, the marketing experts said.
Questions will continue to be asked until Woods himself answers them, they said. And the longer he goes without facing the public, the more fans and consumers will question the faith they had in him.
"Sponsors are going to listen to the people who buy their products," said Michael Gordon, CEO of Group Gordon Strategic Communications in New York. "If he handles it well, and he still has the opportunity to do that, he can put this to bed. Currently, the way he's handling it is failing.
"The language in the statement is perfect," Gordon added. "But he needs to come out and humanize it and say those words and answer a handful of tough questions on the subject. The more he avoids direct media contact, he creates more scrutiny of the situation."
But the world's most famous athlete, who offered a Wednesday following allegations of infidelity, might find new deals hard to come by, marketing experts say, and the loyalty of existing sponsors could be tested by any additional tawdry stories or his reluctance to address the issue publicly.
"If he says silent between now and this January, the next tournament that he'll play in, there's just going to be quadruple number of journalists there waiting to hear what he says and everything's going to be building up for it," Kathleen Hessert, president of public relations firm Sports Media Challenge, told CBS' "The Early Show" Thursday. "I think it's ridiculous to wait until January because it just draws it out even further."
Woods' apology came in a statement on his Web site, after a cover story in Us Weekly magazine reported that a Los Angeles cocktail waitress claimed to have had a 31-month affair with the world's No. 1 golfer. The magazine also published what it said was a voice mail - provided by the waitress, Jaimee Grubbs - that Woods left on her phone on Nov. 24, three days before his middle-of-the-night car crash outside his Florida home.
But the list of alleged mistresses has gotten longer. Life & Style magazine reports Kalika Moquin, a Las Vegas night club executive, has been carrying on an affair with Woods for months.
And Rachel Uchitel, the New York night club hostess originally linked to Woods has admitted to having sexual liaisons with the golfer after originally denying the rumors, reports CBS News correspondent Randall Pinkston.
Uchitel now says it was one of her text messages that caused the fight between Woods and wife Elin Nordegren before the car accident. Uchitel was supposed to hold a news conference Thursday afternoon, but her attorney said it was canceled due to "unforseen circumstances."
Woods did not offer details of any alleged relationships but said he had "not been true to my values and the behavior my family deserves." Woods and Nordegren are reportedly in "intense marriage counseling," reports Pinkston.
He also blasted the media for invading his privacy - a stance that won't do anything to win back any lost fans, Hessert said.
"It doesn't matter what he thinks about the public reaching into his private life. He became an icon because of his talent … but also because of the fans," she said. "The fans dictate how they interact with a brand or don't enter act with a brand. And so it doesn't matter what he thinks … this isn't private. The fans won't go away."
Parnevik: I Thought Tiger was a Better Guy
Photos: Tiger Woods
Photos: Sports Sex Scandals
Photos: Elin Nordegren
Tiger Woods: I Let My Family Down
Tiger's Alleged Voicemail Message
Tiger Woods Slapped with Speeding Ticket
Lawyer: Tiger Woods Didn't Appear Beaten
Woman Denies Affair with Tiger Woods
Forbes estimated earlier this year that Woods was the first athlete to surpass $1 billion in career earnings, more than 80 percent of that coming from endorsements with companies such as Nike, Gillette, Gatorade and AT&T. Those are all long-term relationships, Octagon First Call's David Schwab said, partners not likely to dump him at the first rough patch.
Nike, Gatorade and EA Sports all released statements Wednesday expressing their support or commitment to Woods, and Gillette said it had no plans to change its marketing programs. AT&T declined comment.
"These are people who are invested with him in his foundation, his golf courses, across the board. So they're part of his family, too," said Schwab, who also links companies and celebrities for branding opportunities.
In fact, cutting ties with Woods now could actually hurt a company, Schwab said.
"Brands look at how impactful a spokesperson can be for their for brand but also what the public outcry or public opinion would be," he said. "If a brand drops him, there could potentially be negativity toward the brand for doing so.
"That's why brands typically weather the storm."
But companies that may have wanted to align themselves with Woods might rethink that - particularly companies whose target audience is women or children. Part of Woods' appeal has been his pristine image, off the course as well as on, and events of the last week have tainted that, making him an easy target.
Jay Leno poked fun at Woods during his show Tuesday night. Spirit Airlines is trying to capitalize on his troubles, too, offering an "eye of the tiger" sale, which they're promoting with a video that shows a tiger in a baseball cap driving an SUV into a fire hydrant.
Zeta Interactive's "Zeta Buzz" mines more than 100 million blogs, message boards and social media posts to analyze the feelings of potential consumers. In the past, terms most associated with Woods were "Masters," "golf" and "winning," Zeta CEO Al DiGuido said. In the last week, that's changed to "affair" and "cheat," DiGuido said.
The tone of posts has also changed, he said. Before the car crash, 91 percent were positive. That's now down to 74 percent. The volume also has skyrocketed. Zeta Buzz found 900 posts related to Woods on Tuesday; from midnight to noon Wednesday, there were 2,000, DiGuido said.
"As much as he wants to put this behind him, what's happening now is the alleged scandal is starting to fuel the buzz, and it's not positive for Tiger Woods," DiGuido said. "The volume is continuing to grow and the negative side of it is getting more intense.
"It would be something that (if you're a sponsor) you would watch pretty closely because it starts to take on a life of its own."
It's not just Woods who stands to lose. The Tiger Woods Foundation provides educational resources to disadvantaged children, with a $25 million learning center in Anaheim, Calif., and plans to build another in Washington.
"With respect to the sponsors and partners, they've shown a tremendous amount of support in us and this event, and they've been supportive of the foundation and they've been proud of the work we've done the past 13 years with more than 10 million kids," Greg McLaughlin, foundation president and tournament director for Woods' Chevron World Challenge, said this week.
"A lot of kids need our help and want our help, and we're going to continue to grow our foundation and provide valuable services to these kids," he said.
Woods, who backed out of the tournament after the accident, again pleaded for privacy in his statement Wednesday, saying "problems within a family shouldn't have to mean public confessions." But that's not going to be good enough, the marketing experts said.
Questions will continue to be asked until Woods himself answers them, they said. And the longer he goes without facing the public, the more fans and consumers will question the faith they had in him.
"Sponsors are going to listen to the people who buy their products," said Michael Gordon, CEO of Group Gordon Strategic Communications in New York. "If he handles it well, and he still has the opportunity to do that, he can put this to bed. Currently, the way he's handling it is failing.
"The language in the statement is perfect," Gordon added. "But he needs to come out and humanize it and say those words and answer a handful of tough questions on the subject. The more he avoids direct media contact, he creates more scrutiny of the situation."
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