March 4, 2009 2:28 PM

For Toyota, Little To Celebrate At The Top

By
Phil Hirschkorn
(CBS)  Toyota's celebration of being the newly anointed number one carmaker in the world has been short lived.

CBS News has learned that the company's February sales numbers will be as bleak as they were in January, when the Japanese carmaker reported a 34 percent drop in its sales compared to a year ago.

"We see everyone bumping along the bottom for the next few months," Toyota spokesman Mike Michels says.

In 2008, Toyota knocked General Motors off its 77-year perch by selling nearly 9 million cars worldwide, about 600,000 more than GM.

But amidst the global economic recession, plummeting sales and profits are causing Toyota to suffer its first ever operating losses.

"It's been a tough past six months for all of us," says Toyota vice president Cheryl Jones. "We're not immune to what's happened out there."

Jones oversees production control at Toyota's largest factory outside Japan, near Lexington, Kentucky, where production of the Camry, the best-selling sedan in the U.S., has slowed from 2,000 to 1,000 cars a day.

"The sacrifices that we're gonna make in this company are gonna be greater at the top," Jones says. She and other executives anticipate 30 percent salary cuts this year, while middle managers and salaried staff expect 20 percent cuts.

Hourly workers face a trim from 40 to 36 hours a week -- a 10 percent pay cut -- and no overtime, bonuses, or pay raises.

"We've been accustomed to depending on overtime, and now it's no overtime across the board," says longtime Toyota worker Eric Everhart, a father of four.

"The bonuses aren't there anymore, and we don't know if they're going to come back," he says.

Built 21 years ago as Toyota's foothold in North America, the heavily automated Kentucky plant is 7.5 million square feet, or as big as 156 football fields. It takes 20 labor hours there to build a Camry from scratch, about half the time being painted.

Factory workers are not unionized and earn up to $70,000 a year. No one has ever been laid off.

"Morale is good here. I think overall the economy has affected everyone, not just hear at Toyota," says Toyota worker Renee Pike, a mother of three.

"I anticipate maybe a little bit of an adjustment. I feel confident that I will always have a job," Pike says, "Toyota saves for a rainy day, and I'm dependent on that."

Unlike the Big Three American automakers -- GM, Ford, and Chrysler -- Toyota, which supports 14 plants in North America, is not asking any government for a bailout. Toyota plans to keep production down throughout this year, so inventory does not pile up.

Production did stop for three months at the San Antonio plant, where Toyota's Tundra pickup is assembled, and volume there is also half what it used to be.

"We are building Tundra on one shift only In Texas for the foreseeable future," says Toyota spokesman Mike Goss.

While none of Toyota's 1,200 U.S. dealerships have closed, at Rockland Toyota, in the New York City suburbs, owner Neal Cuperman says his business is down 20 percent, forcing him to lay off more than 20 people in the past year.

"You don't know what direction to go in. It's very scary," Cuperman says. "I've been doing this 30 years, and I've never seen it like this."

Cuperman says his biggest problem is getting prospective buyers in the door. During the heady days of $4-a-gallon gas, he had to beg Toyota for more of the fuel efficient Prius hybrids. Now, he has a dozen unsold models sitting on his lot.

"We had people wanting the new car -- the shiny, new car, the new model the exciting car that's out there. They wanted that. Now what's happening is we're finding people need the car -- the car breaks down, they have a big bill in service, their lease is over, they needs to buy that car," Cuperman says. "We got to get these wanna-bes back in."

After 20 years at the Kentucky plant and becoming a team leader in engine assembly, Everhart is learning "to be flexible."

"That's just something that everybody has to accept of part of their part of doing what needs to be done to survive in this economic climate," he says.

Copyright 2009 CBS. All rights reserved.
Add a Comment See all 26 Comments
by calisteve80 July 27, 2009 2:41 PM EDT
I am thankful to see there are a few people who realize that all the reports of the Japanese car companies being "Better than American Car Companies" are full of s*$t. I would like to see people pick up on the fact that companies like Toyota/Honda did take money. First of all, they got a Bailout from their own government. Second, they got money from the US government as well. It is not considered Bailout Money, but the US government gave them money for R&D for more fuel effiecient vehicles.

Also, I am sick of the people that still believe that the Japanese companies make better quality/more fuel efficient vehicles than the Big Three. Does nobody know that in 2006, it was revealed that Toyota was for years concealing RECALLS from their customers. The public never heard anything, because Toyota never let people know. A customer would come into the dealer for something like an oil change, and the dealer would fix other problems without leaking a word of it. Way to build a reputation on lies and deception. As for the fuel efficiency, not a lot of people know that by every 2010 model, FORD will be the leader in fuel efficiency for about 90% of their models.

Hopefully some people will find this information helpful...
Reply to this comment
by riccary March 2, 2009 7:17 AM EST
In reply to enzof1 - you are a real dreamer (maybe WISHING WHAT YOU ARE SAYING IS TRUE).

I could write pages of TRUE examples of GM people that have switched from GM vehicles to Toyota's & Honda's. I am not talking trucks.

Look at vales of vehicles that are over 8 years old or have over 150K miles on them. You can't even give away the gm ones yet the Toyota's & Honda's bring in great resale value.

Last, pick up the latest copy of the car buying issue of Consumer Reports. Next thing you're be saying is it was printed in Japan..

Get real and face it
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by riccary March 1, 2009 10:42 PM EST
In reply to omnibus66 and buying American cars. I will continue to buy Toyota's, Honda's and Nissan products OVER GM & Chrysler junk as I have for the last 15 years like many other people. Why ? QUALITY !! One Word.

Thank your over paid UAW and pitiful quality for the fall of GM & Chrysler.

By the way, while you are crying, pick up the latest issue of the car reports from consumer reports. It speaks the truth... reports
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by ghalie123 March 1, 2009 8:21 PM EST
What is Toyota thinking?

There is no sign of economy picking up, the management should be realistic and expect a further slump in order for the next 12 months as least.

More people are selling their cars out to get real cash than getting a real car. I foresee bus, tram, underground transport will boom.

Unless Toyota takes part in public transport project, I don't see how car industry will survive after such economy bubble burst so badly and most Americans wake up to realize that taking a loan to buy things is not a good idea anymore.
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by luke_4u March 1, 2009 7:43 PM EST
I'm not totally surprised that Toyota is having a little "sales" problem. Most people in their right mind, are hanging onto as much of their money, as they can. Now is not exactly the best time to throw your money away on new cars, or anything else you don't really need, for that matter. Big business wants us all to spend spend, and spend again. Be smart, don't do it. If you've got money to burn, then I guess it's a moot point, but most people don't.
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by whitemale08 March 1, 2009 5:21 PM EST
Soon junkyard dogs like Sean Hannity will be off the radio because GM, his chief sponsor, will no longer be.

Toyota will no longer be in Alabama either until labor in this country is down to the equivalent of .50 cents and hour or the same amount they can get in China.

Funny how Wall Street Republicans like Druggie Limbaugh and Laurah Ingram are so stupid to embrace 'globalization' that eventually they are shut down by British style 'globalization' too.
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by edward1975-2009 March 1, 2009 12:15 PM EST
With the cost of cars exceeding what most payed for their homes, it's no wonder they are losing money. The poor quality of todays vehicles, have many turning to foreign carmakers. Until they all realize that their is no vehicle worth what they are charging, they will continue to lose money.
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by retiredgustav March 1, 2009 11:33 AM EST
If we allow unions to disapear do you really think companies will continue to provide good benefits and wages. Some of you will say let the market determine the wages. The truth is we will have a race to the bottom. Benefits for most will disapeare along with the 40 hour work week.
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by hollybb2 March 1, 2009 9:50 AM EST
American cars are total CRAP. The big three are getting exactly what they deserve. Years and years of greed are coming back to bite them in the butt,. In 51 years, Toyota has never faced the economy issues we are all facing right now. They will come through this crisis stronger than ever because they care about the product, the customers and their employees.
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by cydygitt1 March 1, 2009 9:19 AM EST
They are only ASSEMBLED in the USA plants. All of the parts are manufactured in Japan and then shipped to the US assembly plants.

When you buy a Toyota or Honda, you are supporting a few US workers, but many more Japanese workers. We should all learn to buy American whenever possible. And yes, my personal vehicles have ALWAYS been made by Ford, GM, or Chrysler.

Posted by omnibus66
===============

And just where do you think that the Ford, GM and Chrysler parts are being made?
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