BUFFALO, N.Y., April 30, 2008

When The Collector Comes Knocking…

In This Credit Crunch, Debt Collecting Has Become An Extremely Lucrative Industry

  • Play CBS Video Video Good Times For Debt Collectors

    America's debt collectors have witnessed a surge in business as more people default on their loans. Michelle Miller reports on what people can do if they find themselves on a collection agent's list.

  •  (CBS)

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(CBS)  Sitting at his desk at Northstar, Mike Nowak says: "This is Mike at Northstar. Can you take a number and have her give me a call?"

Nowak's never had it so good … because America's credit card debt has never been so bad, CBS News correspondent Michelle Miller reports.

While interviewing him, Miller saw a TK on his desk.

"What does it mean to have this displayed on your desk?" she asked.

"It means I'm the man!" he said.

The number-one debt collector at his company, he earned all that bling by bringing in more than $.5 million in 2007 - and expects to round up nearly double that this year.

"Right now, we're at the highest debt I've seen in my 20 years," Nowak said.

Nowak works for Northstar outside Buffalo, N.Y., where debt collection has become a top industry. Agents here start the chase when credit-card holders fall six months or more behind in their payments.

"We've brought in many new clients just in the last month or so," said Joe Castle, who's the boss at Northstar.

He says his business will get even stronger this summer, when he expects the bottom to fall out of the auto leasing market.

"That's why we have some empty seats here that we put up to accommodate that - and we're ready for it when it comes in," Castle said.

Which also means lots of opportunity for Mike Nowak, who's good at what he does in part because he's been on the other end of the line.

Twenty years ago he was newly divorced, broke and behind on his bills, but managed to work his way out of trouble. His advice if you get a call: don't hang up - own up. Pay what you can.

Read more about the life of a debt collector at Couric & Co.
"What does it take to be good?" Miller asked.

"Listening," Nowak said. "A lot of listening. And they'll tell you what they can do and what they can't do."

By the time an account reaches Nowak's desk, some banks are willing to settle for half of what they're owed.

"Once you establish a plan or get into a repayment structure, it's like the weight of the world is off ya," Nowak said. "It's just getting started."

A tough step...but for those in debt...the first step to relief.


© MMVIII, CBS Interactive Inc. All Rights Reserved.
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Add a Comment See all 21 Comments
by keithle1 May 3, 2008 12:46 AM EDT
Stay away from the credit cards, earthlings!!!

If you must have one for the proverbial "emergency," don''t get one that has a crazy limit of $5000 or something.

Cash, cash, cash. Pay in cash. Always. Cash = spend less. Credit card = spend more. A lot more.
Reply to this comment
by ranger1948 May 2, 2008 2:49 AM EDT
blackyowe
I agree witjh you for the most part, but if you need to rent a remntal car wihout a credit card you have to make a $250 deposit up front in cash.
Reply to this comment
by blackyowe May 2, 2008 12:57 AM EDT
Do what I did make paying them off job one and then dump them for ever. Its been three or four years since I owned a credit card and I will not get one again.
Reply to this comment
by 4marlene May 1, 2008 9:12 PM EDT
Get a copy of your credit report. you are entitled to a free one yearly from each of the 3 credit bureaus. If need another, you can get it free again if you are denied credit within the past 30 days, or by filing a fraud alert. You can place a fraud alert every 90 days and request another free report. Be sure to read your Fair lending practices rights. From your local courthouse, find out what the statute of limitations is on civil or small claims suits. In California, SOL is 4 years on breach of contract suits. If your debt is near or past the SOL, you can negotiate your bill down as low as 10% in some cases,or even blow it off, but 50% is most common. You have the right to tell the collectors to stop harrassing you, in writing. If they threaten you or break the rules of Fair Credit Lending practices, turn them into the FTC "Federal Trade Commission" and the OCC "Office of Comptroller and Cash". If you get sued, most courthouses have a self help clinic, and law libraries that are usually harboring law students, lawyers and sometimes even judges that might answer simple questions for free or steer you in the direction of the nearest law school. If you make even one little payment to a collection agency then you have re-dated the debt to keep it fresh. After SOL you can just tell them that and to quit bugging you. The debt will stay on your credit reports for 7 years, regardless of you state''s SOL. Sign me, Won my Lawsuit on a 9 yr old debt.
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by norteltech May 1, 2008 5:55 PM EDT
Of course they choose the best and nicest debt collector in the place to do the story - Folks, lets put it this way, I am a Telecom Tech and I''''ve been inside a collection agency - it''''s not a nice place - What CBS needs to do is get a story on how bad it really is - I think alot of people will be shocked at what the collectors will do - up into telling people "I''''ll sit outside your house until you pay this debt" or "I''''ll have you arrested so you can do some hard time unless I get a payment now" - don''''t think it happens - again, your interview was very carefully thought and selected - CBS - Tell the truth!
Reply to this comment
by redbarron73 May 1, 2008 5:22 PM EDT
Every month I take all the names of the people I owe money and put them in a hat, shake it up, draw a name, and that is the person who gets paid.

Call me one more time, I''ll take your name out of the hat.
Reply to this comment
by forthepeopl1 May 1, 2008 3:43 PM EDT
NOWAK, PLEASE CALL ME, AND I WILL TELL YOU WERE TO PUT IT.-------------------- ANYONE THATS TRY''S TO GET ANYTHING OF MIND IS WORTH KILLING FOR, RIGHT BUSH/CHENEY, NOTHING HAPPENING TO THEM..SO WHY SHOULD AMERICANS CARE ABOUT PAYING FOR ANYTHING EITHER
Reply to this comment
by suzieh2308 May 1, 2008 3:25 PM EDT
To all the angry posts on here: Just pay your bills off and you won''t get collection calls

Btw - I work in collections and its not all threats and yelling. When you ignore people time after time after time, they tend to get a little annoyed but for the most part we just call you and ask you to pay your bill. We are not as evil as you all make us out to be and if you all paid your bills on time, I wouldn''t have a job!!
Reply to this comment
by associated33 May 1, 2008 3:18 PM EDT
We are outraged by this deceptive report by an anchor who supposed to be professional. The public has the right to know when to pay and when not to pay any debt claimed by a deceptive Collection Industry. ALL THOSE VIEWERS WHO PAID ANY DEBT TO A COLLECTION AGENCY ON YOUR ADVICE, ARE ENTITLED TO DAMAGES!! WE DEMAND IMMEDIATE CORRECTION ON THIS FALSE REPORT, OR FACE CLASS ACTION LITIGATION!! THIS MUST BE DONE TODAY OR MONDAY YOU HAVE AN APPERACE, ON FEDERAL DISTRICT COURT. Robertson, Lead Counsel
Reply to this comment
by associated33 May 1, 2008 3:17 PM EDT
We are outraged by this deceptive report by an anchor who supposed to be professional. The public has the right to know when to pay and when not to pay any debt claimed by a deceptive Collection Industry. ALL THOSE VIEWERS WHO PAID ANY DEBT TO A COLLECTION AGENCY ON YOUR ADVICE, ARE ENTITLED TO DAMAGES!! WE DEMAND IMMEDIATE CORRECTION ON THIS FALSE REPORT, OR FACE CLASS ACTION LITIGATION!! THIS MUST BE DONE TODAY OR MONDAY YOU HAVE AN APPERACE, ON FEDERAL DISTRICT COURT. Robertson, Lead Counsel
Reply to this comment
by associated33 May 1, 2008 3:16 PM EDT
We are outraged by this deceptive report by an anchor who supposed to be professional. The public has the right to know when to pay and when not to pay any debt claimed by a deceptive Collection Industry. ALL THOSE VIEWERS WHO PAID ANY DEBT TO A COLLECTION AGENCY ON YOUR ADVICE, ARE ENTITLED TO DAMAGES!! WE DEMAND IMMEDIATE CORRECTION ON THIS FALSE REPORT, OR FACE CLASS ACTION LITIGATION!! THIS MUST BE DONE TODAY OR MONDAY YOU HAVE AN APPERACE, ON FEDERAL DISTRICT COURT. Robertson, Lead Counsel
Reply to this comment
by michelledun1 May 1, 2008 10:59 AM EDT
In response to barbie, I agree, I was a bill collector for 19 years and medical debts are tough, in my experiences consumers put medical bills at the bottom of their list and also many of them believe a medical debt cannot be reported to the credit bureaus so they see no point in paying them.
I also wanted to respond to Undermyboot, most people who are in debt cannot afford to get an attorney, and as the article states, if you owe the debt, pay what you can, if you can''t pay anything you should visit a non-profit credit counseling service.
When a bill collector calls you and you tell them to stop, that doesn''t make your debt go away, it just forces the collector or creditor to take another type of action such as legal action or what ever they think is feasible in order to get paid.
I did this for a very long time and was very successful, but that is because like this article states, you must LISTEN to people, learn their situation and then try to help them. Bill collectors who try to get paid by breaking the law don''t get anywhere and just help fuel the fire for the bad reputation bill collectors continue to have.
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by barbie62423 May 1, 2008 10:29 AM EDT
Okay so they are big time collectors on credit cards and overdue car leases. What about the medical bills. I guarantee they don''t get the same results. And before anyone says anything I work in medical billing. Take my word for it the majority of the people don''t care about paying off their medical bills. They know they can always move on to another Doctor or just go to the ER, gave false info, get treated and disappear.
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by newmar3 May 1, 2008 8:53 AM EDT
As an addition to my last post, about 1/2 of the debt collectors ignore the rules of bankruptcy protection. They just continue to make phone calls and make threats anyway.
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by newmar3 May 1, 2008 8:50 AM EDT
It doesn''t work the way it shows on TV. The debt collectors only want to harass you and the banks will not work with you. At 61 years of age, I am losing my home due to health problems,lost job,inept attorney and greedy brother. Nobody wants to help,including the governor of Indiana or any of it''s agencies. My banker told me to file bankruptcy and be done with it. It was a load off of my mind and the "money people" can go to H and I just don''t care anymore!!
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by ranger1948 May 1, 2008 5:34 AM EDT
If people are already deep in debt how can they afford to hire an attorney ?
Reply to this comment
by undermyboot May 1, 2008 4:33 AM EDT
GET AN ATTORNEY AND MAKE THE COLLECTORS DEAL WITH THEM. The debt collector must STOP CALLING YOU. They will take you seriously when you DEFEND YOUR RIGHTS.

The debt collector interviewed is NOT on YOUR SIDE. "Pay up", and "Make Payments" is exactly what you should NOT DO. As soon as you make a payment of even one PENNY they have you for another 7 years.

DO NOT DO WHAT THIS debt collector TELLS YOU! HE IS NOT ON YOUR SIDE!
Reply to this comment
by ranger1948 May 1, 2008 3:36 AM EDT
ianlou
I think you missed the point, he has been there, he can empathyze with people in this situation, get them started on the track to recovery.
Reply to this comment
by ianlou May 1, 2008 1:29 AM EDT
There are many growing industries in America today.
Pull yourself up by your bootstraps and become a:
Bill Collector
Bail Bondsman
Prison Guard
Sub Prime Mortgage Huckster
Scrap Copper Collector
Identity Thief
Wal-Mart Greeter

Is this what amounts to a heart warming story these days?
"Twenty years ago he was newly divorced, broke and behind on his bills, but managed to work his way out of trouble." Yeah, by making money going after others who are newly divorced, broke and behind on their bills.

Sounds like a sequal to "It''s a Wonderful Life"

Sheesh.
Reply to this comment
by ranger1948 May 1, 2008 12:04 AM EDT
I think it was very informative and can help a lot of people. I think if a collector is polite and talks to thwe people he will also get better results. When thy come on as a touggh guy and make threats they lose every chance of collecting anything and of helping peole get out of a bad situation.
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