May 26, 2009 5:55 PM

The Home Appraisal Numbers Game

By
Sharyl Attkisson
(CBS)  Home appraisers Pam Crowley and Joyce Potts knew the roof was caving in on the housing industry four years ago, CBS News correspondent Sharyl Attkisson reports.

That's when they noticed their profession being turned on its head. Instead of letting them do their job and figure what a home was worth ... bankers and realtors started telling them what dollar number to hit.

"The appraiser is not to accept any orders where it's pre-determined what the value should be," said Crowley, a Florida certified real estate appraiser.

Most everyone wants a high appraisal: buyers pay less cash down; banks make more money on bigger sales. It's the appraiser who's supposed to be fiercely independent to keep things honest.

But more and more, appraisers have been told that, to get hired, they have to guarantee a high appraisal - sight unseen.

One lender emails appraisers, "I need at least $210,000." Another writes: "I want to know if we can hit a value of 280K."

Some lenders even send out blatant mass e-mails putting appraisers in a bidding war. To 77 appraisers for a home in Arizona: "whoever can provide the highest [appraisal] will receive the deal."

"We were blackmailed," Crowley said.

Those who don't play ball lose work.

Whoever can provide the highest will receive the deal. Those that are honest will get run out of business.

We didn't have to look far to see the fallout. Joyce Potts had just been called by a mortgage broker who wanted a high appraisal to refinance this tiny house in disrepair. The owners don't want to be identified.

Attkisson asked Potts: "What was the number they wanted you to appraise this house at?"

"Well, it started at $210, then he says, 'what about $175.' Then, 'how about $150. can you get $150?'" she said.

Potts turned down the job. But while we were there, another appraiser came by. He decided not to look at the house with CBS News cameras there.

Records are confidential, so CBS News doesn't know if he ended up appraising the property.

So many appraisers have felt pressured to give inflated home values, 10,000 of them signed a petition hoping to get federal regulators to act.

Read more on Couric & Co.: Houses of Cards and Hot Potatoes
Now under scrutiny, bankers and lenders are starting to adopt new rules to ensure independent, reliable appraisals.

"It's not in the lenders' best interest to have an inflated appraisal, to the extent to that was taking place, lenders want to see that corrected," said Steve O'Connor of the Mortgage Bankers Association.

The changes are too late for many, including Crowley who's lost her business, and the couple struggling to make inflated payments on a house that's not worth what they owe.

Copyright 2009 CBS. All rights reserved.
  • Sharyl Attkisson

    Sharyl Attkisson is a CBS News investigative correspondent based in Washington. All of her stories, videos and blogs are available here.

Add a Comment See all 43 Comments
by frankbowers March 17, 2008 8:15 PM EDT
For those of you lwho are reading this story lor article do not have to worry about the new tax plan hurting you it is for those over $ 200,000. A year income and I bet the truth be known not one of us have to worry.
Unless you are like gw bush and lie to make it sound as if you do, and to them shame on YOU.
the best of good byes Frank Bowers
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by psgute March 17, 2008 3:29 PM EDT
Appraisers used to be the independent check on value. That only lasted as long as the banks stayed honest. When banks started to pressure appraisers for high numbers versus reviewing for realistic numbers, the show was over. Another part of the problem is that for the past 5 years builders have been able to use wholly owned subsidiaries to act as the realtor, mortgage company, and appraiser. When the party with the most to gain controls the entire process, the consumer gets taken. Most of the new developments that are forclosure clusters were sold in this fashion. Several times over the past 4 years I could not close clients on purchase deals because the ONLY appraiser who could get the needed value was the subsidiary of the builder. When everyone else is saying that the house did not meet value, the builder was commiting FRAUD. When a builder is making several hundred thousand dollars selling a poorly build home on property that was an orange grove, then getting 3% of the sales price as real estate commission (broker''s share of the subsidiary) and 1%-4% of the sales price as mortgage commission (subsidiaries set up as lenders do not have to show YSP), you can bet the farm that the appraiser who is an EMPLOYEE of the builder will put whatever number is needed down. If the media ever did it''s job, this is a story that would get looked into...
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by scout789 March 17, 2008 1:18 AM EDT
running ralph: One can certainly hire their own appraiser when purchasing a home and I''m surprised more homebuyers don''t do this. Nothing wrong with a second opinion. Buyers faithfully think that the commissioned-based salespeople they call upon to help them with their transaction are looking out for the their best interests. I suppose most people don''t want to spend the extra few hundred dollars to get the opinion of their own appraiser but instead rely on the appraiser of a comissioned based mortgage SALES rep.

Just to be clear though, when applying for a mortgage loan, the lender always has to hire their own appraiser and typically will not rely on an appraisal from another source. So even if one hires their own appraiser, they cannot hand that appraisal report off to their lender to use.
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by sebastian27-2009 March 16, 2008 11:42 PM EDT
I retired in 1995 with 35 years as a real estate broker. Things began to change when two things happened. Banks and S&Ls started selling their mortgages instead of keeping them in-house and Wall Street started packaging them and selling them to investors. While this gave the lenders a lot of leverage, it encouraged loose underwriting compounded by poor appraisals.
The appraiser always knew the sales price and amount of loan that had been applied for, and he was usually encouraged by the lender and the real estate broker, if there was one involved, to appraise the property for enough to make the sale go through. All three had the motive to make money.
It was my experience that when FHA and VA had there own appraisers ie. did not depend on so-called independent appraisers that there it was much more difficult for the appraisers to be influenced by the lender or RE broker.
I believe that the appraisal process must be reevaluated and that the appraiser should not be told of a target value, but should only be given a range. I realize that this information would be hard to keep from the appraisers, but effors should be made to do so.
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by urfactcheck March 16, 2008 10:34 PM EDT
Freddie Mac Joins Fannie Mae in Raising Mortgage Fees

By Jody Shenn

Nov. 15 2007 (Bloomberg) -- Freddie Mac, the second-largest source of money for U.S. home loans, joined Fannie Mae in introducing or raising fees on mortgages the company buys from lenders because of the increased risks in slumping housing and mortgage markets.

Freddie Mac is primarily setting new fees for mortgages made to borrowers with credit scores below 680, whose loans exceed 70 percent of their property''s value. The new charges range from 0.75 percent to 2 percent depending on credit scores, according to a bulletin by the company. The changes take effect March 1.

The higher fees by Freddie Mac and Fannie Mae follow an 81 percent drop over the past year in the market for new mortgage securities without guarantees from the government-sponsored enterprises. The tightening of lending standards that''s resulted has worsened defaults by borrowers unable to refinance rising adjustable-rate loans and has limited home sales and prices.

SEE MORE AT http://davidcheecpa. blogspot. com/2007/12/freddie-mac-joins-fannie-mae-with-new. html

AMAZING HOW NOBODY IN THIS GOV''T EVER RAISED THIS CAUSE OF THE ECONOMIC MALAISE SOME IN THE PUBLIC NOW SUFFERS THIS YEAR!!! The gov''t should make loans to those affected to prevent this crisis!
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by Hartru March 16, 2008 9:50 PM EDT
Predatory Capitalism ! Ronnie Raygun unleashed it. We''ve been looking at it''s hideous face ever since. In the mortgage industry.
The credit card industry.
Buy a company, take it apart and sell the pieces and trash all the jobs industry..

Will we ever put this monster back in a cage....??
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by gbalpha33 March 16, 2008 6:41 PM EDT
So, with housing appraisals inflated, tax assessors just love it. Now your home will be assessed based on the inflated values of houses around you. I have already seen it in my own home. A $3000.00 value increase and I haven''t changed a thing.
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by runningralph March 16, 2008 1:41 PM EDT
What is needed is appraisers that work for buyers. The prospective buyer should go to the appraiser and pay them to lowball the property value and specify why the property is not worth much. Bring this low appraisal to the real estate agent and the lender. In the long range big picture, the country will be better off if people are discouraged from living in single family dwellings.
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by michaelblomq March 16, 2008 1:21 PM EDT
We must impeach. We have plenty of time.

www.wexlerwantshearings.com

One of the President''s most important Constitutional responsibility is to care for the faithful execution of law. If he is NOT executing the laws of the land our congress (checks and balances) is supposed to impeach him.

Quit whining and do something about it. Voting is not enough.

Sign on with www.Wexlerwantshearings.com go to www.meetup.com and find local groups who are demanding impeachment.

Once Spitzer was caught there where dozens of representatives calling for his impeachment. What is worse a Governor who cheats on his wife or the most corrupt President in our nation''s history who has no qualms with murder.
Reply to this comment
by fuzzybear9 March 16, 2008 11:19 AM EDT
Hello Home Owners

I think its Ok to sit and discuss the why`s and what`s
of the failed system.
But if we want to make real change in the system
those who are in chsrge of running the System need to go. Lock , Stock and Barrel.

America seems to be stuck in a rut with these same corrupt Senators taking paybacks and granting favors to corrupt Banking Officials.

America will never solve its housing or any other problem for that matter.

Until , UNTIL
you get rid of the corrupt parties and politicians
that run the goverment.
as Long as you have these two frindge political parties, controlling the votes of the citizens.
you will continue to have Failure.

So what are we suppose to do Fuzzy ?
you have the right to vote at least.
Lets not keep voting for Senators that are still in the Status Quoe.

Thats your answer.

Sincerely Fuzzy
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