FEMA To Katrina Victims: It's Payback Time
Police and other emergency responders fill an intersection at the scene where a man who was believed to have shot and killed several people earlier in the day shot himself Wednesday, May 30, 2012, in the West Seattle neighborhood of Seattle. A gunman opened fire at a Seattle cafe earlier Wednesday, killing three people and critically wounding two others and later a man believed to be the same suspect shot and killed a woman and took her car near downtown, abandoning it less than two miles from where the alleged shooter shot himself as officers closed in on him, authorities said. His condition wasn't immediately known. (AP Photo/Elaine Thompson) / Elaine Thompson
Hurricane Katrina stole just about everything Sheila Moore had in this world.
"How bad does it get for you?" asks CBS News chief investigative correspondent Armen Keteyian.
"It can't get any badder. How can it get worse?" Moore says.
So when FEMA told her she qualified for thousands of dollars in emergency assistance, she took it. Then, seven months later, in July 2006, Moore received a letter from FEMA demanding its money back; $14,749.51 to be paid in full in 30 days.
"I don't have money to pay this back. I can't pay it back," she says. "What am I supposed to do?"
The emergency funds were spent on food, clothing, and a used car to get to her full-time job. The car even ended up becoming her home for a while.
"Yes, it is. And it did. And it maybe, before all is said and done, may have to be my permanent home," she says.
In the wake of Katrina, FEMA released emergency funds to more than 700,000 households. Auditors later said the agency had overpaid by nearly a half-billion dollars, providing assistance to people who, they claim, didn't deserve it.
So FEMA sent out about 150,000 letters demanding its money back. Letters often filled with confusing accusations like "app has not proved occupancy" and cryptic coding like "awhm." Any questions? Call the FEMA helpline.
"And they call this helpline and get very little information, and very little detail in terms of why they are in this position now," says attorney Ranie Thompson.
Thompson says her clients are among the thousands of people lost in a process she calls broken, one that's built on the presumption of guilt.
"They don't have transportation. They're struggling with health care issues," she says. "And you want them to pay you $20,000. You've go to be kidding me."
A CBS News investigation has found that FEMA call center workers were under extraordinary pressure to move as many cases as possible. Clark Browne was a case worker at a FEMA call center in Hyattsville, Md.
"They had quotas," Browne says.
"They had quotas? In the call center? What kind of quotas are we talking about here?" Keteyian asks.
"Twenty cases a day. Some of those cases got messed up because people were rushing," says Browne.
"Aren't you there to help people?" asks Keteyian. "What did the people calling in get?"
"Exactly," Browne says. "It was like a dog chasing their tail, going around in circles."
Other current FEMA case workers, who asked not to be identified, told CBS News that managers encourage the idea that "victims are just a number," while workers who try to spend more time on complex cases are told, "we are not supposed to put out that effort."
As in the past, FEMA refused to speak with Keteyian on camera and didn't even issue a statement, citing ongoing litigation - litigation that has forced FEMA to temporarily halt its efforts to extract money from Katrina survivors.
Sheila Moore and her attorney spent a year and a-half fighting FEMA before the agency admitted she no longer owed $14,000. The reason? Someone had simply misspelled her name on her application for aid.
Copyright 2009 CBS. All rights reserved. "How bad does it get for you?" asks CBS News chief investigative correspondent Armen Keteyian.
"It can't get any badder. How can it get worse?" Moore says.
So when FEMA told her she qualified for thousands of dollars in emergency assistance, she took it. Then, seven months later, in July 2006, Moore received a letter from FEMA demanding its money back; $14,749.51 to be paid in full in 30 days.
"I don't have money to pay this back. I can't pay it back," she says. "What am I supposed to do?"
The emergency funds were spent on food, clothing, and a used car to get to her full-time job. The car even ended up becoming her home for a while.
"Yes, it is. And it did. And it maybe, before all is said and done, may have to be my permanent home," she says.
In the wake of Katrina, FEMA released emergency funds to more than 700,000 households. Auditors later said the agency had overpaid by nearly a half-billion dollars, providing assistance to people who, they claim, didn't deserve it.
So FEMA sent out about 150,000 letters demanding its money back. Letters often filled with confusing accusations like "app has not proved occupancy" and cryptic coding like "awhm." Any questions? Call the FEMA helpline.
"And they call this helpline and get very little information, and very little detail in terms of why they are in this position now," says attorney Ranie Thompson.
Thompson says her clients are among the thousands of people lost in a process she calls broken, one that's built on the presumption of guilt.
"They don't have transportation. They're struggling with health care issues," she says. "And you want them to pay you $20,000. You've go to be kidding me."
A CBS News investigation has found that FEMA call center workers were under extraordinary pressure to move as many cases as possible. Clark Browne was a case worker at a FEMA call center in Hyattsville, Md.
"They had quotas," Browne says.
"They had quotas? In the call center? What kind of quotas are we talking about here?" Keteyian asks.
"Twenty cases a day. Some of those cases got messed up because people were rushing," says Browne.
"Aren't you there to help people?" asks Keteyian. "What did the people calling in get?"
"Exactly," Browne says. "It was like a dog chasing their tail, going around in circles."
Other current FEMA case workers, who asked not to be identified, told CBS News that managers encourage the idea that "victims are just a number," while workers who try to spend more time on complex cases are told, "we are not supposed to put out that effort."
As in the past, FEMA refused to speak with Keteyian on camera and didn't even issue a statement, citing ongoing litigation - litigation that has forced FEMA to temporarily halt its efforts to extract money from Katrina survivors.
Sheila Moore and her attorney spent a year and a-half fighting FEMA before the agency admitted she no longer owed $14,000. The reason? Someone had simply misspelled her name on her application for aid.
Pute a repuke in charge and they would have rid the city of all its people. We all know repukes hate Working class, Blacks & g*a*ys.
After reading some of the negative comments on this article, I am deeply saddened. I think many of us have forgotten the Golden Rule and the need to walk in another''s shoes before you decide to judge them. Not only are these comments callous and demeaning to those who have already been put down low by a natural disaster, but they reflect a blaming attitude that has no place when dealing with people who need help. As one pedagogical scholar once said, "Those who are in trouble don''t need more trouble."
In reference to the comparison made by one person to the tsunami in South East Asia, it occurs to me that those people never have had the power as a citizenry to demand anything from their government, especially those who live in small fishing communities along the coast. Should Americans feel guilty when receiving government assistance? Is the idea that government really doesn''t owe its people any real help in times of need the prevailing attitude? If so, our tax monies are simply a gift, and those who did lend a hand since the hurricane hit should be treated as martyrs, and not as human beings doing something human.
I sincerely hope that those casting blame on the victims would for a moment consider the true job of FEMA, and whether or not that agency is fulfilling its obligations to those in need in our country.
If you have read this far, I thank you for hearing my thoughts and feelings.
With compassion,
Anna Yankelevich
Denver, CO
Hmm, maybe the bulk of the lost money directed at hurricane relief in the gulf coast fell into the hands of Bill Frist''s family or Trent Lott''s.
Is this what homeland insecurity is all about?
Welcome to surreal america.
What most of us hear in the news about N.O. and other disasters,is only a tiny bit of what is actually happening to those places. Case in point Greensburg Kansas population 1,500 totaly blown away by an F5 tornado Just a couple of months ago.
We kansas people pitched in with everything from food to clothing to faith,money and so on. Some help came from across the nation and other countries,but guess what,these people are rebuilding faster than N.O and with only 20 million dollars from fema of which i''m not sure they have seen yet.Most of it comes from their own pockets.
The point is here" Do it yourselves." Quit relying on the goverment.Take back our humanity and believe in yourselves once again. You can''t take it with you so share it with someone who needs help and I''m not just talking about money.
People suffer and people die every day because the federal government plays these games. How much longer will can we put up with this mess. How many laws did your Congressional representative violate today?
Eugenia Michelle Brown
My family and I are Hurricane Katrina Survivors
and HomeCare Business owners from New Orleans,La
relocated to Houston,Texas. We are not seeking a
handout from anyone.Pre Katrina we were owners of
a HomeCare Business which like everything else a
casulty of Hurricane Katrina. We did not ask nor
did we cause Hurricane Katrina and yes we have be
en attempting to return our lives to self suffice
nt status; but with having to start from the begin
ning is very difficult.
All my family and I desire is the much needed
assistance from the agencies that have been desi
gnated to render these services; so that we can
return to New Orleans,La and restart our personal
and business lives.
God''s Blessing to all
Eugenia Michelle Brown
No More Money for New Orleans!!!
Enough is Enough!!!
Do It Yourself!!! Other places do!!!
When is the rest of the country going to compensate New York for the 9/11 disaster, our state is hurting too because of it. NO ONE has given us a continued hand out. We taxpayers have had to make up the difference. And so it should be for Louisiana!!!