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Advertisement | Don't Be A Phone HostageHow To Get A Human, Not A Recording, On The PhoneNEW YORK, March 18, 2006 ![]() ![]() Get Human On The PhonePaul English, founder of gethuman.com, has some useful suggestions for avoiding the usual computer messages and getting a real person on the phone when you call customer service. | Share/Embed (CBS) Just when you need a human on the other end of the phone, you get a machine. Many companies now use automated answering systems to field customer-service calls, and that's created a wave of consumer frustration. Paul English takes on the problem with his Web site, gethuman.com. On it, he rates different companies by the quality of their phone services. He also has some useful suggestions for circumventing the usual computer messages and getting a real person on the phone. English joins The Saturday Early Show this week with six tips. Help, I need a human! ©MMVI, CBS Broadcasting Inc. All Rights Reserved. | Advertisement Bush: Skipping Olympics Would Be An InsultIn Japan For G-8 Summit, President Says U.S. Economy Not As Robust As He'd Like |
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