Star Wars Mailbag: The Sequel

Former Star Wars Galaxies Players Are Still Crying Foul

(CBS) 
And those, and more, are in the beginning Kashyyyk quests, making the expansion all but impossible to explore. One of those quests are key to unlocking the Etyyy Hunting grounds, also making that portion of the expansion unplayable.

Between Thunderheart (SWG Community Relations Manager) and Brenlo (Global Community Relations Manager) two threads were started for the same topic: post technical problems with SWG. Brenlo, Thunderheart's superior at SOE, clearly stated that we could cross-post between the two so that it would be sure to be seen and sent on to the development team.

For 2 days I posted the problems with Kashyyyk. In the case of Mr. Kurt "Thunderheart" Stangl, surprisingly the only Moderator that seems to be posting any reply to technical issues at SWG (making the rumor of a massive CSR lay-out/firing seem all the more true), he would instead post canned replies to issues about Flamethrowers, or post joking responses in off-topic "for fun" threads, or congratulate players on interesting "Star Wars Game Play Xfire Videos".

Constantly, the main issues with SWG, the ones that made the core game and the expansions unplayable due to game breaking bugs, went without response. Not even an acknowledgement and that it would be passed on. Mr. Stangl instead felt it better to play around with community members that openly and lovingly supported the NGE and did not post major bug reports.

When questioned about this in a thread, the thread was deleted. No insults, no flames, a simple question as to why time could be spent in that regard, but not on the important issues. When, obviously, I had his attention, and asked for an answer to my issues, again: deleted posts. No answers, just a deletion of asking about fixes for game breaking bugs.

The problem with Star Wars Galaxies lies way beyond the bugs in this NGE, but also within the Community Relations Team, particularly Kurt "Thunderheart" Stangl and his refusal to seriously address the core issues with the community; and more importantly those trying to support the NGE and getting stonewalled by way too many bugs.