For-Profit College: Costly Lesson

Steve Kroft Reports Whether Or Not Career Colleges Pay Off

(CBS)  The lawsuits and ongoing investigations were cited by CEC as the reason for declining a request by 60 Minutes for an on-camera interview.

But there were plenty of other people willing to talk on-camera. One man, who wore sunglasses and a visor, said, “I am completely embarrassed that I ever worked at Brooks College or for CEC.”

This man, along with two of his former colleagues, Barry Ross and Eric Shannon, used to work at Brooks College. They say there were some dedicated teachers there, but that the administration was more interested in making money than in educating students.

Ross’ title was admissions representative. But Shannon says “we were really sales people.”

“Selling the dream, basically,” says Ross.

“We’re selling you that you’re gonna have a 95 percent chance that you are gonna have a job paying $35,000 to $40,000 a year by the time they are done in 18 months,” says Shannon. “We later found out it’s not true at all.”

“Yeah, it wasn’t true at all,” says Ross.

According to an evaluation report from the Western Association of Schools and Colleges, “Only about 38 percent of Brooks students ever finish the program,” and the average starting salary for all graduates is “less than $11 per hour.”

The admission counselors told 60 Minutes they were expected to enroll three high school graduates a week, regardless of their ability to complete the coursework. And if they didn’t meet those quotas, they were out of a job, which is what the man in sunglasses says happened to him. They all say the pressure produced some very aggressive sales tactics.

“In that way, the job was a lot like a used-car lot, because if I couldn't close you, my boss would come in, try to close you,” says Shannon.

The enrollment fee was $50. “You need three things,” says the man in sunglasses. “You need $50, a pulse, and you’ve got to be able to sign your name. That’s about it.”

You have to sign your name to a government loan form. The government-backed student loans are crucial to the entire industry.

In 2003, they made up nearly 60 percent of CEC’s revenues. And in order to be eligible for that money, CEC is required to provide students with accurate information about job placement.

Would CEC exist if it weren't for government loans?

“I don’t believe that they would be a $1 billion company in 10 years, if it weren’t for the federal government loan programs,” says Tami Hanson, who was once the national manager in charge of student placement for all of Career Education Corporation’s campuses in the United States.

Hanson, who was fired, was the national manager in charge of student placement for all of CEC's campuses in the United States. She's one of more than 50 current or former employees with whom 60 Minutes spoke at more than a dozen schools. All had variations of the same story.

What was the corporate culture like?

“All about the numbers, all about the numbers,” says Hanson. “Getting students enrolled, getting students in the seats. Keeping students in the seats, getting them passed enough to graduate, and then trying to get them any job we could.”

But getting students any job they could did not necessarily mean getting them jobs they were trained for. And she says a job placement could mean just about almost anything.

“It may be that, you know, they end up placing them folding T-shirts at the Gap at a fashion, as a fashion grad -- which is fine, but not what they were promised in the beginning,” says Hanson.

“And a job they could've gotten without paying $15,000 or $30,000,” says Kroft.

Actually, it is more like $30,000, $60,000 and $80,000 depending on the program, says Hanson.

Hanson says the quality of education varies from school to school, and that there are some very good programs and highly motivated students who find successful careers. But she says too many students simply don’t have the aptitude or the skills necessary to succeed in class or the workplace.

“They were not prepared, but at the same time, the instructors were really pressured to pass them through that class to keep them in school,” says Hanson.

So CEC could keep collecting the government money? “So, they could keep the revenue,” says Hanson.

CEC has denied these and other allegations in response to various lawsuits, and it says it’s made compliance with government regulations and investigating complaints a top priority.

Chairman John Larson wrote 60 Minutes, saying, “We’ll investigate the situations cited in your report and take appropriate corrective action as violations are identified.”

And it did not take long to find a violation. To see how the admissions process works, 60 Minutes Associate Producer Jennifer MacDonald, armed with a hidden camera, went to a number of CEC schools in the New York area.

At the Katharine Gibbs School, she began by asking about graduation rates. She was told that 89 percent graduated.

But that wasn’t even close. According to the Department of Education’s most recent figures from 2003, this school’s graduation rate was 29 percent, not 89 percent, a difference of 60 points. Federal regulations require that prospective students be given the official statistics in writing prior to enrollment and the admission representative seemed ready to sign MacDonald up.

When MacDonald wanted to know about a career in fashion, this is what she was told: “These jobs pay a lot of money. You’re looking at, if you take this craft and be very serious about it, you can make anywhere from hundreds of thousands to if you go up to be a designer."

But not everything at Career Education Corporation is fashion or business. Its Sanford Brown Institutes prepare students for careers in health care; training ultrasound and cardiovascular technicians; and medical and surgical assistants.

The admission representative told the associate producer that the school was highly selective. So MacDonald did everything she could to disqualify herself for admission to become a medical assistant, a nine-month program that costs almost $13,000 prepares students for entry-level positions.

When lousy grades and prior drug use weren’t enough to get her rejected, she tried a different approach. She told them she had a "problem with blood." The representative told her that “98 percent of our students have a problem with blood. The first day of the module, they don’t hand you a syringe and say, 'Go for it.'”

The school did require the associate producer to take an admission test. She intentionally flunked it, getting just 7 out of 50 questions correct. But the school allowed her to take another test with different questions. This time, the admission representative said she had doubled her score to 14 out of 50, and that was just good enough to qualify for admission.

Although it was easy to get in, all the counselors told MacDonald she would have to work hard and attend class to complete the course. But Hanson says what CEC is most interested in is tuition.

“They want to say that the student comes first, but I think it becomes obvious to anybody that works in the school, that the student does not come first,” says Hanson.

Where does the student come? “The student comes with how many dollar signs are attached to them. And anything after that is secondary,” says Hanson.

CEC is not the only publicly traded career-school operator in trouble with the federal government. Last fall, the Department of Education handed out its largest fine ever ($9.8 million) to the Apollo Group and its University of Phoenix for admitting unqualified students to boost enrollment.

And a year ago, federal agents raided the headquarters and 10 campuses of ITT Educational Services, investigating charges of falsified grades and attendance records.

Nick Glakas is president of the Career College Association, a Washington lobbying group that represents 1,100 career colleges in the United States.

“This is not an industrywide problem. And let me address the whole question of being under investigation,” says Glakas. “Allegations from a legal standpoint are not facts and are not evidence.”

Glakas says career colleges are a passport into the middle class for millions of people, a gateway to the American dream.

“Twenty-five percent of our students are working adults. Fifty percent are minority. Seventy percent are the first in their family to go to college. This is an extraordinary success story,” says Glakas.

Rep. Maxine Waters, who represents the poorest district in Los Angeles, isn’t so sure. For the past 15 years, she’s been the industry’s most persistent critic.

“I have seen young person after young person who simply wanted to get trained for a trade, for a job, get ripped off,” says Waters.

Why hasn’t anything been done? “These private post-secondary schools are very sophisticated in its politics, and they actually have members of Congress who protect them,” she says.

Over the past two years, career colleges and lending institutions that benefit from government-backed student loans handed out more than a million dollars in campaign contributions to members of the House Education Committee. Half of that money went to the committee’s two ranking members: Chairman John Boehner of Ohio and Buck McKeon of California. Both declined requests for interviews.

As for the sales reps whom 60 Minutes spoke with, Barry Ross has filed a discrimination lawsuit against CEC. Eric Shannon now works in finance, and the young man is the sunglasses is selling cars.

And the Brooks College graduates? They feel betrayed. They were sold the idea that an investment in education would change their lives. This investment did, but not in the way they were promised.

“My mother told me to declare bankruptcy, and I'm only 21,” says Thurston. “She said it'll go away in 10 years, so when I'm 31, I can start my life all over.”

“But we are all students that did everything we were supposed to,. We gave it our all,” says Amanda Harris. “And we're still jobless. You know, like, it doesn’t make sense.”

As 60 Minutes mentioned in our story, there was a federal investigation of charges that ITT Educational Services falsifed grades and attendance records. Since our first broadcast, the U.S. Attorney, Chuck Rosenberg, sent a letter to ITT that includes the following:

"The criminal investigation of ITT by the United States Attorney's Office for the Southern District of Texas has not revealed evidence sufficient to continue the designation of ITT, or any of its "senior management" (defined as executives at the headquarters level), as targets or subjects. We anticipate... that ITT will continue its full cooperation with the United States Attorney's office as the investigation of the conduct of other individuals continues."