Service, Please!

And Does Directory Assistance Spell Disaster

(CBS)  America may be moving toward becoming a service economy. But just how good is the service customers get these days?

As part of an investigation of growing consumer dissatisfaction in America, 48 Hours goes behind the scenes of some old-fashioned service providers, such as moving, restaurant and telephone companies, and investigates some new, high tech operations.

The Price May Be Right: Priceline has become one of the most recognized names on the Internet, thanks largely to an ad campaign featuring the rather unique singing style of William Shatner. 48 Hours Correspondent Erin Moriarty reports on whether this Web discounter is living up to customer expectations.

Tell Us Your Gripes

Encountered very bad service lately or some that was exceptional? Share your story on 48 Hours' bulletin boards.

Best Buy? Read Fine Print: When you shop at some Best Buy stores, you may hear an aggressive sales pitch for something you may not even want - not a toy or an appliance or a computer, but a Best Buy performance service plan, a kind of an extended warranty.

Sorry Wrong Number: Correspondent Steve Hartman reports on just what type of assistance is served up these days by directory assistance.

Email us: Do you have a great story that you think 48 Hours should cover? Let us know. Or just tell us what you thought of this week's show and Web coverage.