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The Department of Homeland Security has spent up to $71 million developing a vast, computerized information sharing system that many emergency responders across the country don't understand and don't use, according to a Government Accountability Office report obtained by CBS News. The Homeland Security Information Network (HSIN) is an internet-based, password-protected system that allows local, state, and federal law enforcement agencies to share information in real time as an emergency or disaster unfolds. But many officials tell CBS News they'd rather pick up the phone or be on the scene than manage emergencies from a keyboard.

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