Last Updated Dec 27, 2009 9:04 PM EST
- CHANGE #1: Describe what you're selling as a "verb" rather than a "noun." For example, suppose you're selling for an industrial glue manufacturer. If you think that your job is to sell "glue" (a noun), you'll talk to the customer about product features. If you think your job is to sell "gluing" (a verb), you will tend to uncover your customer's gluing needs. Then you can show your offering can fulfill that need.
- CHANGE #2: Think about selling as helping the customer rather than making a sale. To do this, you simply expunge from your mental vocabulary the standard ways of describing sales process, like "convincing," "persuading," and "overcoming." Instead, you reframe the selling process of visualizing, with the customer, how (if they had your product) their problems might be solved and their goals achieved.
- CHANGE #3. Consider a sales call successful even when you don't make a sale. Many salespeople get so caught up in "winning" that they foist unwanted products onto the customer. Rather than adopting a dogged determination to make the sale, make it clear -- first in your own head and then directly to the customer -- that you're more than willing to leave if you can't actually help the customer.