Notebook: Jet Blues
For thousands of travelers around the country, it was the trip from hell. They found themselves stranded on planes for up to 10 hours during a brutal Valentine's Day blizzard.
The airline responsible, Jet Blue, has been black-and-blue ever since, and just announced plans it hopes will repair its damaged reputation.
It will spend up to 30 million dollars -- a lot of that in penalties for delays. And it plans to institute a passenger's bill of rights -- all to try and keep this nightmare from happening again.
A lot of air travelers can only say: it's about time.
For years, cost-cutting and corner-cutting have made flying something less-than-wonderful. Fewer flights have meant fewer empty seats -- but a lot of frustration. Ever try to re-book a cancelled flight?
After these "jet blues," maybe someday soon the only "blues" passengers will experience...will be above the clouds.