Last Updated Mar 16, 2011 3:27 PM EDT
Authors Michael Burchell and Jennifer Robin argue you can and attempt to teach readers how in The Great Workplace: How to Build It, How to Keep It, and Why It Matters. A vice president and consultant, respectively, at the Great Place to Work Institute, which produces Fortune's (and others') annual rankings of the best companies to work for, Burchell and Robin say a great workplace isn't about fancy perks, such as on-site health clubs and masseuses. Rather, it is based on strong relationships across, up, and down the organization.
According to their research, based on 25 years' worth of surveys of over 2 million people from nearly 6,000 companies worldwide, strong relationships require employees' trust in their leaders, employees' pride in their work, and camaraderie.
How you develop these elements is, of course, the challenge. The author suggest that trust involves:
- Credibility: Leaders share information and match their words with actions.
- Respect: Leaders collaborate with their staff, and they also are supportive and show that they care about workers.
- Fairness: Leaders treat workers equitably and impartially.
Still, here are their suggestions on how to get the process started:
- Hold a TGIF meeting. Google is well-known for their TGIF meetings where senior management preview the week ahead, discuss major developments, recap the previous week's events, and take questions.
- Give them a way out. At Zappos.com, the online retailer, all new hires are offered a $2,000 resignation package and option to quit after the first two weeks of training. That tests the person's commitment to the company and strengthens trust, the authors argue.
- Develop a strong mentoring effort. At PriceWaterhouseCoopers, every partner agrees to take up to 15 staff under his or her wing to get to know them personally as well as professionally. This helps build camaraderie.
- Train managers in the art of giving feedback. At companies such as Boston Consulting Group, and WL Gore & Associates, managers are coached in how to have authentic and crucial conversations with all employees.
- Set some controls on executive salaries. At Whole Foods, the company makes available the gross cash compensation earned by every employee during the previous year--any particular salary is transparent. Further, Whole Foods sets wage cap that limits executives from making more than 19 times a full-time Team Member's salary.
- Celebrate individual achievements. At Analytical Graphics, the president compiles a log of individual, team, and organizational accomplishments he hears about, witnesses, or comes across during the week, and shares those at the weekly company lunch where all 275 employees eat together.
- Encourage small acts of kindness. At Perkins Coie and Deloitte, a high-powered law firm, secret, self-appointed, all-volunteer Happiness Committees perform random acts of kindness for employees; CXtec, a New York tech firm, holds a "donut cart" program where on the first Friday of each month, new employees who joined the previous month walk around the office to deliver donuts and coffee.
Related: Herb Schaffner is president of Schaffner Media Partners, a consultancy specializing in business, finance, and public affairs publishing expertise, and is found on Twitter and Facebook. He has been a publisher and editor-in-chief at McGraw-Hill, and a senior editor at HarperCollins.
image courtesy of flickr user, Phillie Casablanca