Comments on: Bill Richardson To Join Obama's Cabinet
N.M. Gov Will Be Named To Head Commerce Dept.; Obama To Announce Economic Team Monday
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- thought I would go nuts (maybe more nuts) earlier last year.
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Posted by Rowdydfw at 09:32 PM
Are the scripts integrated with the desktop tool so they can open them all in the same desktop application theya re managing their calls with? - Reply to this comment
- Rowdy... p.s., you ca integrate that online system some customers use right into your call queues.
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- Posted by donbl1 at 09:27 PM :
If you are seriously asking, richardson was chosen because he succesfully created jobs by building a new transportation infrastructure which inlcuded light rail. this is directly in line w/ Obama''s goal to create 2.5 m,illion jobs by rebuilding infrastructure and expanding new energy technologies. - Reply to this comment
- Posted by Rowdydfw at 09:28 PM
lol. I got it all covered except fo *** you need payphones for, but I''ll take your word for it. - Reply to this comment
- Honestly, Rowdy used to be a lot nicer but i think months of namecalling etc on these boards have turned her into a blog monster :P
Well, my battery is running low and if I go get the power supply I will miss part of the basketball game I am watching... and i really want to pay attention to the game more anyway, so have a wonderful evening everybody. - Reply to this comment
- strat, sorry, I had to leave with a family emergency and missed your response.
Came back and still had the same thought.
Richardson was on my top tier list with his resume but his performance in the debates was terrible. - Reply to this comment
- Not sure why he gets a job in commerce as he has never worked in commerce and has been on the public trough for many years.
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Posted by donbl1 at 09:24 PM
don, I addressed that exact same post like, oh, 3 hours ago and explained exactly why it was the most logical choice. nothing new? - Reply to this comment
- Kind of surprised at this pick as Richardson did so poorly in the debates the guy sounded like he had just wondered into the room.......
Not sure why he gets a job in commerce as he has never worked in commerce and has been on the public trough for many years. - Reply to this comment
- I know, but like I said, I am exploring...I like people talking to live bodies...rather than having to listen and wade through recorded messages...but I might not have any choice...taking on this many staff was a risk....but so far it''''s been a good one...we''''ll see.
Posted by Rowdydfw at 09:18 PM
If i can ever help with any questions, my expertise goes from the phone systems, dialers and software to coaching techniques etc. No charge for general advice :) ''cept you have to promise not to say bad things about Obama while I am helping you hahahaha - Reply to this comment
- The auto scheduler is something I just haven''''t been big enough to explore...I just got it built up to 25 last February while I was growing in start up mode..
Posted by Rowdydfw at 09:15 PM
Understood. Good ones are expensive. - Reply to this comment
- sorry DJ, we kinda got off subject, didn''t we?
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- It''''s a system designed for outbound calling where the customer presses the 1 button to get a CSR..you can use the system with auto dialers on or off...it will pick up accounts with no names and dial them...during regular business hours I run the outband on four T1 lines out of the office...
Posted by Rowdydfw at 09:13 PM
telemarketing, collections, or both? - Reply to this comment
- Yeah, you can outsource and watch all your control, and then your customers, and then your profits... go away.
Posted by Stratmaster2 at 09:12 PM
Seriously, I have multiple customers who tried it and had to frantically reverse course to save their businesses. - Reply to this comment
- I certainly have no intention to get that big and no intention at all of having to manage that kind of staff and benefits...this is actually a pilot program more or less for me...actually on days the office is closed the system is set up to run by itself, and customers can go online and fund their accounts themselves with credit/debit cards...I''''m exploring outsourcing as we speak, either to a company here, or one in Mexico...
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Posted by Rowdydfw at 09:10 PM
Yeah, you can outsource and watch all your control, and then your customers, and then your profits... go away. - Reply to this comment
- No, I don''''t care arsewipe. I could give a krap.
Posted by Kimcon22000 at 09:07 PM :
Then you know nothing about music either. you can call names real good tough, so be proud of that. Go away. - Reply to this comment
- I also can listen in on their calls for quality control live, they''''re recorded also...and I also have a video cam here on my desk where I can see them over in the office, lol
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Posted by Rowdydfw at 09:06 PM
Yeah, if done properly Supervisory monitoring ca be a great thing. If done poorly it can destroy the customer sevice atmosphere and bring a contact center to its knees. if you have the software I think you do it is pretty decent, although if you grow much more you will find there are better options, and automated scheduling will become a huge timesaver. - Reply to this comment
- Yes, I''''m using call queues designed by a company out of Australia, and then I also have an Asterisk program I use to look at statistics.
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Posted by Rowdydfw at 09:01 PM
Probably Zeacom or a rebranded version of it (they originally rebranded to a few different manufacturers and distributors, think they still do) - Reply to this comment
- I managed the first 24 hour customer service center for a major telecommunications carrier until 15 years ago, and I turned that into a sales and consulting career. Had 125 CSR''s, half full-time and half part-time. I undestand the scheduling issues. At your size i expect you are getting to a point where manual scheduling is becoming a bit of a headache.
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- How many CSR''s?
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- Well, thanks, but I rather prefer experts in the field...
Posted by Rowdydfw at 08:56 PM
you wouldn''t know an expert on anything if it bit you in the face. Now seriously, this is what I do for a living, and a pretty good one at that, and I am trying to be nice and provide you some assistance. I know we hate each other but I keep politics and business separate. lol - Reply to this comment
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