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By

Bailey Johnson /

CBS News/ April 10, 2012, 10:31 AM

Study: Hybrid car owners unlikely to buy another

Toyota Prius

/ Toyota

(CBS) - Hybrid cars have gained praise, derision and driven technological advancement since their introduction. Sales have surged on the back of higher gas prices, inspiring many automakers to focus on turning out gas-electric vehicles.

But the one thing hybrid cars may not be able to inspire is loyalty. A recent study shows that nearly two-thirds of hybrid owners decide not to purchase another hybrid vehicle when it's time to trade in.

R.L. Polk, an automotive marketing research company, released a study this week showing that only 35-percent of hybrid owners purchased another gas-electric vehicle when trading in during 2011. Repurchase rates vary across hybrid models, with the highest percentage of hybrid loyalty going to the Toyota Prius. Removing that car from the model shows a repurchase rate under 25-percent.

"Having a hybrid in the product lineup can certainly give a brand a competitive ege when it comes to attracting new customers," says Brad Smith, director of Polk's Loyalty Management Practice. "The repurchase rates of hybrid vehicles are an indication that consumers are continuing to seek alternative solutions to high fuel prices."

Fuel prices and hybrid loyalty seem to go hand in hand. When gas prices were stable during the third quarter of 2011, only 31-percent of hybrid owners decided to repurchase. That number jumped to 40-percent in the fourth quarter when gas prices spiked.

Hybrid vehicles represent 2.4-percent of the new car market in the U.S., according to Polk, down from a high of 2.9-percent in 2008.

The study also revealed that hybrid loyalty was not significantly higher in "eco-friendly" markets like Los Angeles and Seattle than the rest of the country. The Polk study shows that the highest hybrid loyalty rates are in Florida, which had three of the top-five repurchase rates.

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23 Comments Add a Comment
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carmensanchez519 says:
Thanks for this information! Any idea how much <a href="http://www.negashautoservice.com">hybrid auto repair cambridge ma</a> would be? I am interested in this Prius, but I have heard that repair services can break the bank. I wonder if that's why they don't come back for more.
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2happy2ride says:
Don't forget to thank your president & his Energy Sec. (neither owns a car). They are giving us what they promised, gas prices equal to Europe, $9 per gal.
He is systematically dismantling our economy.
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parisdakar says:
Filled up yesterday. Gas tank was almost dry. Put 31.6 gallons in it for a little over $121. A new record.
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omnibus66 says:
Comparing a hybrid @50 mpg with a non-hybrid compact @40mpg, and setting a gas price at $5 per gallon, you would have to drive your hybrid 400,000 miles to regain the difference in the purchase price. Yippie Ki Yea sukka.
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Hydra2 replies:
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First, you have to find a 40 MPG car that actually gets 40 MPG as a true average, not an advvertised value. My Prius routinely exceeds 50 MPG in everyday driving.

Second that 40 mpg alternative may not be anywhere near as nice a car or have the performance of the Prius. When I have rented subcompacts that get that kind of advertised mileage, they pale by comparison.

Third, it is not only the gas to consider. My first Prius has over 175k miles, and it has yet to have a single repair. It has the original brakes, even, thanks to regenerative braking. The engine hours are probably comparable to a car with 120k miles, since the engine is off much of the time.

Fourth, you may not regain the diference in purchase price, unless you also consider the difference in price at disposal of the vehicles.

Fifth, I bought a second Prius, because I liked the first. I have never done that with any vehicle before. Considering the longevity of my first one, not many people would have a reason to buy a second one yet. What is the loyalty number for non hybrid models? What percentage buy a second ford focus, for example?
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jimatmadison says:
Customer repurchase loyalty by brand is under 50%. The figures for staying with a particular model within a brand are lower still.

A hybrid had a particular use where it is ideal. If you drive a lot, especially in urban, stop-and-go settings, a hybrid will save you a lot of money over its life.

If you don't drive much, the payback for a hybrid is too long. If you drive a lot of highway miles, a conventional gas or diesel drivetrain is better suited.

Hybrids haven't been out much until recent years, so we're seeing early hybrid owners changing vehicles. What seems most likely is that people realized their driving habits weren't in line with a hybrid's best utilization, and headed in, what is for them, a more practical direction.
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skeezix06 says:
Apparently I have the memory of an elephant because I have not forgotten the horror of spending $50 or more to fill up the car on a weekly basis just to go to work nor have I forgotten how little I could buy elsewhere after I spent so much on gasoline.

Whenever I go out to buy a new car it will absolutely be another hybrid and unless American cars increase mpg's to be competitive with Prius and Civic, I will either buy another Civic or I will buy a Prius. The Civic is most like the American car but if the Prius has a smoother ride I would probably buy it.
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J956 says:
How many Americans still think "gas prices" are an abstract thing that won't keep rising overall? There seem to be a lot of geology-deniers who buy into oil shale hype, etc. without understanding the long-term math. Look up "EROEI" to understand the biggest roadblock to U.S. oil extraction, especially kerogen shale.

Many people still don't understand that U.S. oil production peaked in 1970, and the peak included unconventional oil sources that science-denying Republicans claim will make us "independent." World oil production has been flat since 2005, which means a likely global peak.

It makes no sense to only buy a fuel-efficient car during a spike and assume the price will somehow decline overall. Short attention spans seem to rule in America, though.
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nanc12 says:
What a flawed survey. I have a 2004 Prius and love it. Get an average of 50 mph, have never had any repair done on it - only regular maintenance and tires. I fill up about once a month, unless we take it on long trips, during which it has performed like a dream. Prius owners don't trade them in - we keep them! Plus, I know many 2 Prius families. They're hardly a "cash cow for repairs" when they don't need repairs!
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jimatmadison replies:
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Excellent point. Hybrids have a long payback period. It takes a number of years for the extra upfront expense to get back to you in fuel savings.

People who are the right fit for hybrid ownership do seem to keep them. People who aren't the right fit trade them in on something else.
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USSAmerikan says:
Diesels are the way to go, they have Thor's own torque and they last forever. Europe has been on them for quite a while and Jaguar just did a U.S. cross-country trip in a full-size XF Diesel, averaging >52 mpg in full Connolly leather, dual massaging air conditioned seats!! The Jetta diesel lists a base hwy mpg of 42, although the window sticker states that you could get 39 to 52 mpg!!!
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Hydra2 replies:
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I got pretty close to 50 MPG in my Rabbit Diesel and it was reasonably durable, but it was an absolute dog to drive and not much of a car overall. My Prius is much nicer, all the way around. The Jetta Diesels are much better, but my gas Jetta spent a lot of time in the shop, for non-drivetrain repairs, so one hangar queen like that was enough for me.
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Resin-Smoker says:
Hybrids just arent worth it yet... The cost for value is still really high considering that we can buy a Honda Fit and get 33-35MPG for about 10-15k less then a new Prius.

Besides, hybrids are only good until you have to seek assistance from your local dealership. Beyond changing your tires and brakes, there is very little on a hybrid that a typical consumer could service on their own. Logistically speaking, hybrids are a cash cow for an industry that depends largely on repair / maintenance of a vehicle to make $$$.

Note: Most people dont realize that if a car is "parted out", it's worth 3-5 times what they paid for it new.

Then consider that many of the technologies that make up hybrids are rather new to the consumer market and that the vehicles dont have the best track record for reliability.This is why most Hybrids are traded in before the warranty expires.

IMO... it's better to wait for an all electric car. Even if it only has a range of 50-100 miles, who cares! My daily commute is 12-25 miles round trip and the average daily commute for most of us is under 50 miles.

All the Hybrid does is fill someone with "smug-ness" and a sense that they're some how magically helping the environment. The truth of the matter is that Hybrids use almost twice the resources to produce that an equivilent gas powered vehicle(rare earth materials), for a modest increase in gas milage.

Last time i checked.... Hybrid's are all over the place so there's no longer any reason to carry around a false sense of yuppy superiority while driving one.
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skeezix06 replies:
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Excuse me. My Civic starts every time I turn the key. It is absolutely reliable and if I trade it in, it will be to buy a new hybrid. I think I'd like to see who asked for the survey and how the questions were framed.
skeezix06 replies:
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Excuse me. My Civic starts every time I turn the key. It is absolutely reliable and if I trade it in, it will be to buy a new hybrid. I think I'd like to see who asked for the survey and how the questions were framed. And that smug thing? I just like spending less on gas and more on things that I can actually use, see, and touch.
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