Bucking regulators, tax preparers offer refund loans

An H&R Block office in Chicago / Scott Olson/Getty Images

(MoneyWatch) - Federal regulators have been trying for years to stop tax-preparers from offering short-term, high-cost loans that are repaid with the borrower's tax refund. But while only a few tax preparers are offering these so-called refund anticipation loans, which have long been criticized for soaking the poor, some now offer products that do the same thing a different way.

Worse, the regulatory moves that aimed to stamp out the loans have simply made them more expensive. Among the firms still offering these loans are Jackson Hewitt Tax Service and Liberty Tax, two of the nation's largest tax preparation firms. H&R Block, the nation's largest tax preparation firm, exited the refund loan business, but now offers two similar products -- a refund anticipation check, and something called an Emerald Advance.

A refund anticipation check works like this: You get your taxes prepared at H&R Block and sign up for an expedited delivery of your refund. (The IRS promises that if you file electronically, you'll receive this refund in 7 to 14 days.) Block doesn't charge you upfront for return preparation, but takes those fees, plus $34.95 for the "R.A.C." out of your refund, which is sent electronically to you through the tax preparation service. So instead of a loan, with "interest" it's a check, with a "fee." Same result, different means. When Block receives your refund, it either gives you a check -- for an additional $20 fee -- or puts your refund on the company's Emerald Card.

Loading your refund on this debit card costs nothing, but you may be charged additional fees when you use the card. Specifically, if you go to an automated teller to get cash, you'll get charged $2.50, plus any fees charged by a bank that's out of the Block ATM network. It costs $1 to inquire about your balance; and if you don't use the card for three months, there's an "inactivity fee" of $2.50 per month. Using the card at retailers -- including to get cash back -- is free.

Meanwhile, the company's Emerald Advance line of credit is being billed as "part of a suite of year-round products" offered by the company. But, in fact, it was offered for about a month before tax season started in January. In December, for instance, you could apply for an Emerald Advance loan of up to $1,000. Unlike refund anticipation loans, which were secured by the taxpayer's refund, this loan is unsecured. You must qualify based on your income and credit history. If you get the loan, you'll pay a $45 fee, plus an interest rate that's the equivalent of 36% annually. The catch is that you can't have the loan outstanding all year. It must be repaid by Feb. 15.

"You're not obligated to pay it off with your tax refund, but most people find it convenient to pay it off with a tax refund," says Gene King, an H&R Block spokesman.

Bowing to pressure not to provide official "refund anticipation loans," Block's Emerald Advance loan is not offered during tax season.

How is this a "year-round" product when this supposed "line of credit" must be paid in full by Feb. 15? You can keep the card and "reload" it with another high-cost loan after February, if you link it to an Emerald Savings account. In effect, you could have a credit limit on the card that matches the amount you have on deposit -- essentially the same deal you would get with a secured credit card. King says those who keep the card year-round pay a discounted $30 annual fee when the card renews in a year.

Still, Block's Emerald Advance, Emerald card, and refund anticipation checks are less expensive than the refund anticipation loans that are still being offered by Jackson Hewitt Tax Service and Liberty Tax.

Where taxpayers could get refund anticipation loans worth thousands of dollars in past years, assuming they were getting a sufficient refund from the IRS, the maximum refund loan this year is $1,500. That's partly because the IRS is refusing to tell tax preparation firms whether the taxpayer owes other debts, such as back taxes or child support. If the taxpayer owes these debts, the IRS can seize their refunds. The IRS has said that it stopped providing the debt indicator in order to curtail refund loans, which have been widely criticized as being predatory. But John Hewitt, chief executive of Liberty Tax, contends that the change has made the loans riskier and more expensive.

Both Liberty Tax and Jackson Hewitt charge a $61 fee for the refund loan, plus a $49.95 fee to set up a bank account and have refund checks automatically sent to it. Two years ago, when the IRS was still providing information about taxpayer's other debts, a loan of this size would cost roughly $60 total, Hewitt said.

Jackson Hewitt also encourages taxpayers to load their refund checks onto a debit card, pitching that debit cards are cheaper than check-cashing fees for consumers who do not have regular banking relationships. However, the Jackson Hewitt card has substantial fees of its own, including a $5.95 monthly fee and a $2.50 charge for getting cash from an ATM.

Both Liberty Tax and Jackson Hewitt use the same bank, Kentucky-based Republic Bank, to issue the refund loans. The reason: It's the only bank in the country that hasn't stopped -- either voluntarily or under pressure from regulators -- offering the loans. It's worth noting that while consumer groups have long condemned these loans as predatory and regulators frown on them, no federal law bars refund loans, nor the high fees that come with them. Regulators have pressured banks to stop offering them by contending that this type of loan has become "unsafe" now that the IRS won't reveal whether the taxpayers refund could be nabbed to repay other tax debts. Republic is under a supervision agreement with regulators that will prevent it from offering refund anticipation loans after 2012. But don't expect the loans to evaporate next year.

Mark Steber, chief tax officer for Jackson Hewitt, says the company is looking for other ways to provide loans to taxpayers, despite the regulators' concerns.

"As long as there is consumer demand for faster access to tax refunds, we will look to fill that gap," Steber said. "People will find a way to borrow against an asset that's as big as a refund."

Liberty's Hewitt says his firm is already offering the loans through a consumer finance subsidiary in a handful of test markets and expects to be offering loans at roughly the same rate as Republic Bank, in as many as 20 states, by next year. He acknowledges that the loans are extremely high cost, but says people want them -- and may actually need them -- anyway.

"Half the population is living paycheck to paycheck," he says. "When things happen they need money. They could be facing eviction or losing a car or facing late fees on other loans. We aren't offering the loans to convert people to borrowing against their refunds. We're offering them because there is demand."

[dsliesse]

Admittedly, many of these refunds are the result of refundable credits (credits the taxpayer receives even if they create a refund; they don't merely reduce the tax bill to zero), and are often of unpredictable amounts. However, anyone getting a refund that makes it worth the cost of the loan needs to adjust his or her withholding in the first place. If the tax preparation companies aren't helping with this planning, then maybe the taxpayers should visit different tax consultants.

[hdc77494]

Last year, the IRS held my marge refund until August, and audited my return three times asking for the same documentation every time. And the want to.keep.anyone from making a refund advance? Only when they start making timely refunds.

[Dreadnut]

It's unfortunate that these fees "soak the poor", but what's missing from this article is the complicity of the US government that, thru it's tax code, generates this false windfall that predominately the poor rely on to make ends meet. The poor have both the least resources and the most need for the refund, is it a surprise they are taken advantage of?

[hdc77494]

The poor don't get refunds because they don't pay taxes, they get redistribution payments.

[midwestmomoftwo]

H&R Block is not a shady company. They chose to pull out of the RAL business because they are a company with integrity. We have never been dissatisfied with H&R Block.

[Transatlantique]

H&R Block is the worst, most unprofessional tax preparer next to Jackson Hewitt. I've had more trouble from mistakes they have made than I need.

[askagain]

It is pathetic when people expecting tax refunds can't wait four to eight weeks to receive their refunds. These fees can easily be avoided yet too many taxpayerse are willing to pay high fees to get their money faster. Of couse companies offer these sevices to make profits. At the same time, these services would fold without consumer demand for them. If you don't want to pay the fees, simply wait a few extra weeks for your refund. Nothing could be simpler.

[MegaProcrastination]

""""It is pathetic when people expecting tax refunds can't wait four to eight weeks to receive their refunds.""""

Apparently you've never been so poor as to need a tax return that quickly. I have been and paying the fees for the loan was worth getting the money it cost.

Also, it doesn't take weeks if you e-file. Years ago we didn't have options like we do today and there were times I used the loan option through H&R Block. At that point in our lives it made sense to do that because of our situation. Several years ago I used the fee I would have paid to H&R Block to buy a good printer and started filing with taxactonline. I e-file federal and mail in my state return because I always owe them money in the form of sales tax for online purchases. It costs me a few dollars to e-file and the refund is in our checking account usually within a week.

[kbbpll]

We should start by questioning why the federal tax system is geared towards refunds instead of just withholding less. The majority of these "refund loan" customers are 1040-EZ filers, and the IRS knows exactly what their taxes will be.

[rightontarget]

"We aren't offering the loans to convert people to borrowing against their refunds. We're offering them because there is demand."
********************************

You're "offering" them because there is a PROFIT TO BE MADE, pure and simple. People, get a grip. If you are in dire straights (and I've been there) NEGOTIATE with your lender. TELL them you anticipate a tax refund. Most of them will accept partial payments until your refund comes in or otherwise work with you. Don't let these "rip off" artists hang you into paying interest or fees to them unnecessarily. It's a CON!