By

Amy Levin-Epstein /

MoneyWatch/ April 13, 2012, 7:00 AM

5 smart ways to disagree with your boss

(MoneyWatch) Criticizing your boss can be tricky. Most good managers don't want a "yes man," or woman, but you need to be able to share a dissenting opinion without ruining your relationship. Criticize in the right way, and you'll communicate better. Then, you'll be that much closer to becoming his go-to guy or gal.

Here are 5 smart ways to get your point across:

Ask clarifying questions
If you think your boss is leading the team astray, clarifying questions can help him or her see the error of their ways, naturally. "For example, if your boss asks you to complete some task that is impossible, then ask questions leading them to the conclusion that it can't be done. This makes it more about the process and less about you and your unwillingness to do what you were asked to do," says Elizabeth Lions, author of Recession Proof Yourself!

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Pick the right time and place
Use what you know about your manager to decide when to address concerns. "Pick a time you think will work best for him/her; e.g., not before s/he has to attend a crucial meeting or meet a critical deadline. [Then] look out for nonverbal cues that suggest your manager appears to be frustrated, insecure, nervous or overwhelmed. This means that s/he likely won't be receptive to hearing your feedback," suggests Colette D. Ellis, Principal at InStep Consulting, LLC, a leadership consulting firm. Do it privately: "Don't be the employee who publicly criticizes your manager at the staff meeting or client presentation." And in general, speak face-to-face where there is less room for tone or meaning to be taken out of context.

Lead with the value to them
If you want to change how your boss is doing something, show them how your way will benefit them and help them do their job well. "For example, you may say to your manager, 'I know this project is important and that you would like it to succeed. I have a few thoughts on how we can improve it further,'" says executive coach Stepanhie Somanchi, MBA, PhD.

Talk early and often
You should have an ongoing dialogue with your boss, whether it's small talk or just regular, professional interactions. "If you have built a respectful working relationship with your boss your input is going to be seen as more credible. If however, you give feedback when you're not producing (from the boss' perspective) or when your boss is giving you feedback you don't like, you'll only be seen as defensive," says Gayle Abbott, CEO of the consulting firm Strategic Alignment Partners, Inc.

Ask permission to give feedback
Depending on your relationship, this step might not be necessary. But if you're more formal with your boss, it can definitely smooth your path. "If you have criticism that must be shared, always treat your boss with respect and ask them for their permission to provide your feedback. For instance you could say, 'Would it be OK with you if I offered you some feedback from my perspective?'" says Susan Steinbrecher, CEO of Steinbrecher & Associates, and author of the leadership Kensho: A Modern Awakening Instigating Change in an Era of Global Renewal.

© 2012 CBS Interactive Inc.. All Rights Reserved.
5 Comments Add a Comment
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DebraFeldman-JobWhiz says:
Amy, you are spot on target here! Maybe a more apropos and humorous title for this post is "How to cultivate your boss's favor, help her do her job better and drive you less crazy."
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tmittelstaed says:
The problem with this article is that there's really only 2 times that boss-employee disagreements come up:

a) when the boss is incompetent and the employee isn't

b) when the employee is incompetent and the boss isn't.

If it is a) then your wasting your breath - your best bet is to do exactly what your boss wants and no more, and do nothing to try to make the situation any better - and when the place falls to pieces, your boss will be blamed and hopefully fired. Of course, you should be looking for a better job as well.

If it is b) then this advice is pretty much wasted.

I have been in both situation a as an employee and situation b as a boss, and neither is a good situation, but situation b is actually worse. These days it takes a LOT to get an incompetent employee fired in most organizations. I realize employees probably don't see it that way, but it is the truth.
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JudyMartin8 says:
The information offered in this post is helpful, and I can especially appreciate Susan's comment with regard to testing the waters and asking about offering personal perspective. Here's the biggest conundrum - workplace culture. I once worked for a CEO who thrived on having her employees fear her. While she said she was open to listening to employee opinion, ultimately, it was her way or the highway. While some workplaces are progressive and value employees, others are still in the dark ages - the culture needs a serious transformation.
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CariG57 says:
Are you kidding me? Ask clarifying questions? I have tried this in the past only to be considered difficult - (my boss: "why can't she just do it my way without asking questions")and the same goes for picking the right place and time: (my boss: "why can't she just leave me alone and do it my way without asking questions")and the same for all the other tactics. Listen, bosses are mostly on ego trips, and the few that aren't don't last long in the american business culture. Get real Amy, this is 2012 and a horrific environment for employees, the upper management doesn't CARE what the subordinates think, they are all under pressure to perform, and the subordinates are viewes as being there to further the agenda of management only. If you waiver from that at all, get ready, you will be "downsized" and then replaced 3 months later by a 20-something with a PhD who will work for 50% less than you were earning.
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Molly-Pchr says:
I'm self-employed, and I just don't talk to myself.
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