May 10, 2009 5:51 AM
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Are You Listening to Your Customers? | BTalk Australia
(Episode 240: 9mins 11) On today's BTalk Australia Phil Dobbie talks to Robert Gerrish, the Director of Flying Solo, Australia's online community for solo and micro-businesses.
Robert says that often in business we ignore the signals from our clients that our products or processes may no longer be exactly what they are looking for. Have you noticed the change? He suggests it's simply a case of looking and listening.
What do you think? Add comments to the Talkback section at the end of this post.
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