Tech Talk
By

Charles Cooper /

CNET/ June 28, 2010, 9:50 AM

Steve Jobs Apologizes as Apple Celebrates Record

Safe to assume that Steve Jobs had a few choice words for his underlings during the anything-but-smooth debut of the iPhone 4. Still, despite various and sundry glitches, Apple still pulled off what it said today was its most successful product launch start in its history.

iMovie for iPhone

Apple CEO Steve Jobs

/ James Martin

During the first three days the iPhone 4 was available for general purchase, Apple said it sold more than 1.7 million units.

"This is the most successful product launch in Apple's history," said Steve Jobs, Apple's CEO in a PR statement the company issued early Monday. "Even so, we apologize to those customers who were turned away because we did not have enough supply."

But even as they celebrated, Jobs and Co. must be wondering how many more times they could have rung up the register had there been ample inventory to meet demand. What's more, Apple had to delay the white version of the iPhone 4, which it says will be available during the second half of the year.

In its statement, Apple did not address the iPhone 4 reception problems that many customers have encountered. Over the weekend, Jobs issued a cryptic email to a customer that he should "stay tuned." Earlier, Apple had suggested customers avoid covering both sides of the black strip in the metal band when they hold the iPhone. The tech blog AppleInsider carried a story on Saturday reporting that Apple was going to issue a fix to the iOS 4 operating system this week that would resolve the problem.

10 Photos

Slide Show: iPhone 4

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    Charles Cooper is an executive editor at CNET News. He has covered technology and business for more than 25 years, working at CBSNews.com, the Associated Press, Computer & Software News, Computer Shopper, PC Week, and ZDNet. E-mail Charlie.

14 Comments Add a Comment
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sapphir8 says:
Umm, the white version comes out the second half of July. Not the second half of the year.
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DumbMacUser1 replies:
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1.7 million?

This supports the old saying "Intelligence is a constant, even though human population is Increasing".

There are 100 suckers born every minute, and crApple's marketing BSers are right on their tail to sell them another iCrap.

And all this in spite of the fact that crApple has brought this so called "product" to the market without having a single engineer on its staff - granted HTC and other east Asian companies design and manufacture for crApple, but still crApple designs the plastic boxes and chassis without really understanding radio/microwave frequencies or thermal characteristics etc., other than the fact that the phones somehow magically work without wires...
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parisdakar says:
Put down the stupid phone for one second and come back to the real world.
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newerdeal says:
The slave kids in China are making them as fsst as they can !

Give them a break ! ! !
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stephand replies:
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Did you know that the factory workers in China (manufacturing Apple products) just got a 100% salary increase before you posted this?
newerdeal replies:
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Well they better get to work then ! ! !
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chrobrego-2009 says:
I love their products. Seems like Apple is always the innovator and Microsoft, Dell, HP, etc have to try and play catch-up; when they do it's often with an inferior product anyway -- particularly HP.
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lauralhampton says:
It's a shame to see so many issues with the iPhone 4 after so many people waited for it's release. What's more of a shame is that it seems Apple knew about some of these issues already, such as the problem with reception.

If a brand new company brought out a product and then told you you needed to pay a further ?25 to make it work properly, you wouldn't bother. But Apple have created such a loyal following that people may just put up with what issues there are for the sake of owning the latest Apple product. Personally, I'd be happier with an older iPhone - at least then the issues are all ironed out.

However, it's also interesting to see how much excitement new technologies can bring. New technology and innovation is important for new business, illustrated by entrepreneurship grants and new business competitions like http://www.ukesnc.com.

Guess it's not all bad!
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bobnjersey says:
[Apple had suggested customers avoid covering both sides of the black strip in the metal band when they hold the iPhone.]

it's actually suggested that you 'suspend' the iphone at head height a few inches from your ear when receiving and making calls. accessories that will allow you to 'suspend' the iphone this way are being produced as we speak ... and will be available about the same time the 'next' iphone is released.
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roadracer9x replies:
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To quote a relevant technical article:
All modern cell phones are prone to some kind of attenuation in which an object - like your hand - absorbs radio energy, said Spencer Webb, an antenna consultant and president of AntennaSys. Most phones have the antenna placed at the bottom of the phone to limit the radiation users receive in their heads.
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tsigili says:
It's tough, being the top guy, and having everyone expect perfection from you.
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JustYourAverageReader says:
I would be surprised if Apple had any control over 3rd party suppliers for accessories of this type. IMO these are just leeches no different than the scammers who show up after natural disasters and tragedies of scale.
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mecury69 replies:
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Ouch...you go right ahead and pay $39.99 for an offical Apple phone case in two vibrant color options.

That would be your only option if not for competition to drive down prices and push innovation.

That is the real world.
JustYourAverageReader replies:
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I do not wish to buy! Thanks anyway. A prospective buyer has a choice - buy or not buy.
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