CBS News/ July 12, 2011, 9:57 AM

Eisenhower student program invitations questioned

People to People was founded by President Eisenhower in 1956 to promote world peace through cultural exchange. Now, it's a non-profit run  by Eisenhower's granddaughter, Mary Jean. And each year, tens of thousands of middle or high school kids get invitations to go on People to People foreign exchange trips. In 2010, 26,657 travelers went on People to People programs to 45 countries.

But critics charge the organization with deceptive marketing practices - even fraud. And CBS News Investigative Reporter Sharyl Attkisson checked it all out and shared her report on "The Early Show."

Attkisson said, "Who wouldn't feel honored to get an invitation for a People to People trip?"

After all, she noted, the invitation bears President Eisenhower's name, the names of almost every president since, and the "Teacher of the Year" logo.

And students may even get a nudge of encouragement from an elected official. One letter bears the signature of Virginia State Sen. Jill Vogel.

Vogel went on a People to People trip to the Soviet Union when she was in high school in 1986.

Vogel told CBS News, "On many levels, it was really an extraordinary experience."

A two- to three-week People to People trip, the invitation promises, will set middle and high school students "apart on college applications and in consideration for other honors."

Many parents scrape - even fund-raise - to get the fee for the trip: $5,000 to $8,000 per child. They believe their kids won an honor from a non-profit run by President Eisenhower's granddaughter. But the experience of Steve and Jennifer Barbee indicates otherwise.

The Barbees' daughter, Katelynn, got invited on a People to People trip this summer with other "high school students" from Tennessee. But Katelynn died back in 1996 when she was 10 days old.

CBS News found the same story in Iowa - a boy supposedly "recommended for the honor" of a People to People trip for his "outstanding middle school achievements." Impossible, said the mom in a letter, because her son "died at seven weeks of age in 1993."

Iowa Attorney General Tom Miller has investigated complaints about the program's marketing twice - in 2006 and just last December.

Miller said, "They seem to be marketing these trips based on people receiving an honor or earning it, when that wasn't the case. It wasn't an honor; it was more of a commercial solicitation to take the trip."

Letters promoting the summer trips appear to come from People to People. But, Attkisson said, CBS News found they're actually from a for-profit travel agency - one that paid millions of dollars in licensing fees for exclusive use of People to People's name.

That travel agency is Ambassadors Group but, Attkisson noted, you won't see their name on the invitation letters. Chief Executive Officer Jeff Thomas reportedly earned $1.4 million last year. And in May, the local Better Business Bureau revoked Ambassadors' accreditation, in part because of the Iowa Attorney General's complaints.

According to letters to CBS News, the company says it's "working cooperatively with the Better Business Bureau and "expect(s) that our previous high ranking should be restored."

Attkisson wanted to talk to Thomas and People to People CEO Mary Jean Eisenhower. But, when CBS News asked for interviews, both declined to talk on camera. Ambassadors Group's lawyers accused CBS News of conducting a "slanted, inaccurate and hostile investigation."

And remember that letter some would-be travelers got from Virginia State Sen. Vogel?

Vogel said, "It was a letter that clearly forged my signature."

Attkisson asked, "You didn't write the letter? You didn't sign that letter. You didn't authorize it."

Vogel answered, "No."

Vogel, an ethics attorney who did make that People to People trip in high school years ago, says she was outraged to discover a letter on People to People stationery written in her voice, in first person, in her name. It encouraged students to "embrace" the opportunity.

Attkisson asked Vogel, "You would never agree to let your name be used like this?"

"No. No," Vogel said. "That would leave, clearly, the impression that somehow I had a direct association with them or that I was a spokesperson on their behalf, or that I had some formal connection to them."

Attkisson said, "None of that's true?"

Vogel replied, "Absolutely none - none at all."

Ambassadors Group told CBS News, "We take full responsibility for the misunderstanding," with State Sen. Vogel and "deeply regret any concerns this has caused her." Under pressure from the Iowa attorney general, Ambassadors Group agreed to alter its marketing practices and pay $50,000 to the State Consumer Fraud Fund. Ambassadors told CBS News the agreement was "voluntary, to alleviate any future concerns."

Yet, Attkisson pointed out, families of thousands of children traveling this summer may have little idea that their trip is not the honor they think it is.

© 2011 CBS Interactive Inc. All Rights Reserved.
20 Comments Add a Comment
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Mumstheword47 says:
If your a parent who would trust your child to a travel agency that forged a senator's name, lies in its marketing, got their BBB license pulled & disguises as a non-profit you have a screw loose. How many kids have been lost, hurt and injured on these trips? There is no mention of this in the report. The glowing testimoniaols no doubt come from insiders. It is clear how People to People is trying to manage its bad reputation with its company, its employees etc.
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Mom4P2P replies:
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My neice went to Italy 4 years ago and had the time of her life, with the exception of 1 thing; she got homesick. She had never traveled without her parents before. When my eldest daughter received her letter to Australia 2012, we already knew that she would go providing that she would pass the credientials. When she went to her final meeting to be accepted into the program, there was a child there that I cringed at the thought my daughter might be traveling with. When my daughter was accepted, I inquired about the other child (to which I felt was very immature and acted out). People to People asked why I was inquiring about the child as it was not their place to advise me if another child made it or not. I gave my reasons and left it at that. We just attended our first official meeting and that child was not there.
During our informational meeting, the leader let us know how we got a letter; either through someone officially nominating us, through a school mailing list or if the letter came addressed to the parent, it came from a mailing list that they purchased. I know as a real estate agent, we purchase mailing lists all the time and am ok if we were "bought or nominated". If you really have an issue with it, ask. They will tell you how you got on their list.
We are far from being rich, wealthy or even well-to-do. We can not just pay for our daughters trip to Australia. P2P has been very good at giving ideas on how to fundraise as well as who to talk to.
I, myself, am not only fundraising for my daughter to go to Australia, but I have another daughter going to Washington D.C. with the school which costs $2500 and, in my mind, prepares my daughter to do a P2P trip next year. AND, I have 2 more kids that will also do P2P over the next 4 years.
Instead of complaining about something you know NOTHING about, talk with a parent of someone who has gone!
The internet is full of crap on EVERY COMPANY known to man. Check out Wal-Mart or Apple or IBM or Microsoft. Are you going to take someones word that all Microsoft products suck because that person couldn't figure out how to install the new windows program?!?
You are an Adult, ACT LIKE IT!
KatieBuggy replies:
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Dear Moms of the World. I am a People to People alumni. I went to England and France after 8th grade in 2006 and again to Italy and Greece in 2008. No one is ever lost, hurt or injured on these trips. People to People is very safe with where they place their students. No one is allowed to go to any country that is deemed unsafe by the US Foreign Service department. Both my trips costed $6,000 dollars and both trips I raised the money by myself through donations and bake sales. I was nominated to go by my 8th grade History teacher. To state this slander that People to People hurts their students is just outrageous. People to People is a program that sends students to other countries to promote peace through lasting friendships. If it wasn't for People to People I wouldn't be in the school I am now, working at the job I am now, or majoring in the major I am now. Because of People to People I realized that I wanted to continue this goal of lasting friendships by becoming a US Foreign Service Officer. People to People gave me the chance not to only learn about history, but to experience the history, culture, people, and food of the places that I had been learning about for years. I am very thankful for what People to People has done for me and hope to get an internship with them in the future.
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Qui_PeopletoPeople says:
We really appreciate all the positive comments by those students and parents who have participated in our programs. We understand that those who are not familiar with us might have questions-and invite you to visit www.peopletopeople.com/reviews to learn more about our programs.
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SpokeMom says:
As a parent I am outraged that a company would go so low as to forge a state senator's name on a letter to attract business. Or, should we be suspicious of the political motivation of the senator herself. If she traveled on the program surely she believes in it. . . many with all the bad press she is doing a bit of political doubletalk? Whatever the truth it sounds like People to People has to clean up its act. This bait and switch technique should clearly not be allowed to continue!
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ChibiOkamiko replies:
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I know this is really old, but I just found this article today. I would point out, the article says the senator participated in the program in High School, so that wouldn't necessarily mean she endorses it now that she is out of school and has a career.
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shwalker85 says:
One aspect only touched on in this report is the high cost of these programs. As stated above, the letters to the students make it look like the student is receiving a special honor to be invited to travel with a "delegation" overseas. There is no mention of the cost of a program anywhere in the letter and it is very difficult to find on the company website. The programs cost around $7000 for three weeks. Students are invited to a meeting where a high pressure/high emotion sales tactic is used to get the parents to sign up to send their children. Very few people can afford this kind of large expense. Then, for those who can't afford it, the company pushes those same students to "fundraise" to be able to go. This is an outrage given that the company is making hefty profits on each trip and the CEO earned 1.4 million last year.

To those who do travel I am sure the program is probably good - even great - and it should be for a student travel program to cost 7k. But When parents are duped into buying something that they can't afford by telling them that it is some kind of honor, that is just wrong.
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SpokeMom replies:
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Wow! That is high!
Qui_PeopletoPeople replies:
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Thank you for your comment. You might not know that we provided more than $500,000 to students in scholarships last year. If you would like see a full list of the scholarships we have awarded, please go to our scholarship page: http://www.peopletopeople.com/OURPROGRAMS/SAP/Pages/StudentAmbassadorAwards.aspx
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Anissap says:
My youngest daughter has been sent 4 of these "honored" requests. We attended 1 of the meetings and found out it would cost upwards of $5000 plus expenses for additional meals, entertainment, and of course trips to the gift shops. As a divorcee with three children, it just was not in my household budget to fund this trip. Now I see it was a wise decision not to let go of my very hard earned money.
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Qui_PeopletoPeople replies:
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Annisap, and You_May_Be_Right (below): We've had more than 500K people from around the world - students, teachers and professionals - travel with us who we think would disagree with your description of our programs. Our customer satisfaction scores bear them out. For a more balanced perspective, and to hear comments from people who've participated with us, please take a look at www.peopletopeople.com/reviews.
mbarnett980106 replies:
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Qui_PeopletoPeople, why would we believe the reviews on your company website when you FORGED a letter from a Senator? I am quite sure you only post the "good" responses. I am so glad we live in a technologically advanced society that allows us to research issues like this. What about the wrongful death lawsuit which ppl2ppl settled OUT of court 2 years later? What about the Better Business Bureau dropping ppl2ppl? Where does your website mention these things? Where does your website the horror stories of the unruly kids misbehaving? Where does your website mention how your "organization" is based on lies, deceit, and aimed at low to mid income families that really can't afford otherwise to send their child on such a journey? You mention your organization giving more than 500k in scholarships, which sounds like a lot, however, ONE person in your organization gets paid 3 times that?!? Yeah, your organization is really for the kids....
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credibility2 says:
At least the cost of the trips don't appear to be funded by unsuspecting taxpayers. Now that would be a real scam.
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harmonymabe says:
It looks as though they are having an equally difficult time internally...http://www.glassdoor.com/Reviews/People-to-People-Ambassador-Programs-Reviews-E243741.htm
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SpokeMom replies:
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I know quite a few people who work there from Spokane - where I am from - and in fact, it does seem like a bad place to work. The comments on this site,though, are really bad. Sounds like it is best to steer clear both as a customer AND as an employee!
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marieorr99 says:
In 2006 my stepson was "nominated" for a People to People for a trip to Australia. We were suspicious. I went to their website and clicked on the tab to nominate a student. I nominated my dog! Creating a fictitious student with my dogs name. Four weeks later we received a letter informing us our "daughter" had been chosen for the "honor" of traveling with People to People to another country. This confirmed our suspicions that People to People was not what it appeared to be.
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Qui_PeopletoPeople replies:
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Thanks for your feedback, marieorr99. We have our nomination process in place so that people can provide worthwhile students the opportunity to travel with us. However, this is only one step in the process. After being nominated, students must submit three letters of recommendation and complete a personal interview - all prior to acceptance in one of our programs.
ajvw replies:
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Given the state of our educational system your dog might have been very qualified.
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starlink77 says:
My son is on his 2nd People to People Trip. Both have been extremely rewarding for him and his development and education. The leaders of the trips are all educators and the structure is very safe and controlled. Regardless of how my son got his invitation, he still had to interview and qualify for the program. I will continue to allow him to participate and my daughter is looking forward to her first trip as well. The costs for the trips is very reasonable when you consider it is all inclusive for airfare, hotel, ground transportation and meals. The experiences these children have, the community service work they do, and the educational opportunities far out pass what they learn from textbooks. To actually walk on the ground and visit the places of ancient history are phenomenal.
It would be nice if a followup of the story would be the benefits children get from this type of experience instead of the negative impact it will have on this organization because of the actions of their marketing program.
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you_MAY_be_right replies:
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RE:starlink77

"Regardless of how my son got his invitation, he still had to interview and qualify for the program."

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Are you sure?

Maybe all he had to do was be a warm, breathing body, warm being optional, and he would be accepted for the trip.

The gist of this story is that the trips are fraudulant, not based on any particular honor but, aparently, a scam by a travel agent to bilk you out of $$ for their profit.

At least, from what you have said, they appear to have been successful, and you enjoyed the time away from your son.
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