CBS News/ March 11, 2012, 3:01 PM

Dr. Sanjay Gupta on combating medical errors

Just how serious is the problem of medical errors, and what can be done to eliminate them? Thoughts now, from Dr. Sanjay Gupta:

I want to begin by stating the obvious: Doctors make mistakes. We're not perfect, we're human. Even the best doctors experience critical lapses. And when that happens, patients suffer.

Roughly 100,000 deaths a year are due to medical errors.

In my 20 years of practicing medicine, I've witnessed things that will stay with me forever. I will never forget when one of our most talented neurosurgeons operated on the wrong side of someone's brain.

It was an emergency - a young man had fallen and was bleeding internally - and everything moved into overdrive. Someone hung the CAT scans backwards. The surgeon took a quick glance, and began the operation. Holes were drilled, bone was removed. It was only when the outer layer of the brain was opened did the surgeon realize that something terribly wrong had happened.

The patient survived. The doctor later confessed to me that he spent hours throwing up after the case.

For me, the critical question is: How do we, as a profession, avoid repeating in the future what we've done wrong in the past? Learning from mistakes means admitting to them first, and that's never easy for doctors to do.

So there is a secretive and hallowed tradition in surgery: A weekly meeting at teaching hospitals across the country. It is a gathering where we openly discuss our errors.

I remember a doctor who presented a mistake so reckless and uncaring that I wanted to stand up and throttle him. I didn't have to. One of my colleagues doled out a much more appropriate punishment: He pulled a newspaper out of his pocket, and began reading the obituary of the recently-deceased patient. She was somebody's mother, she was somebody's daughter.

That doctor lost his medical privileges.

For two decades, I have been keeping notes on these meetings because I've wanted to learn from the mistakes others made. About ten years ago, my notes became the basis for a novel that I've just finished called "Monday Mornings." In the book, I put my characters where no doctor wants to be - confronting errors. For obvious reasons, it's fiction. But the issues that I take on are very real.

My hope in writing this book is to put medical mistakes under the microscope. I'd like to help people understand the challenges and the concerns that confront real patients and real medical professionals.

Our common goal. patients and doctors alike, should be to eliminate error. To do so, the medical profession must be vigilant . . . and the public must be educated. It takes all of us to build a better system.

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17 Comments Add a Comment
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shannonkoob says:
I was misdiagnosed and given HEART SURGERY by mistake. I share my story in hopes that you will become aware of this epidemic of Medical Mistakes and Errors. This could have easily happened to you. Please share this movie with all your friends and family. Awareness and education could save a life. Share your comments or stories of medical mistakes..Let be silent no more!

http://www.youtube.com/watch?v=-AjnGowZH0A&fb_source=message
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shannonkoob replies:
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A medical error is a preventable adverse effect of care. IF YOU HAVE BEEN A VICTIM OF A MEDICAL MISTAKE ...SHARE YOUR STORY.....email stories to mystory@shannonkoob.com. America's medical mistake stories will be posted on my blog Shannon Koob Medical Error Blog at www.shannonkoob.com?Thank you for your support.
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shannonkoob says:
Please watch my story of a medical mistake. I had heart surgery I didn't need. Thank you for helping spread light on the epidemic of medical mistakes and errors. Please share, this information could save lives



http://www.youtube.com/watch?v=LMsGK_0XhXY&feature=relmfu
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cg1000 says:
I would like to know how to report mistakes made by medical professionals. How do you get your voice heard in a huge medical institution? Three years ago, my partner was diagnosed with stage 4 colorectal caner. We have gone through many radiation/chemo, surgeries and more chemo. There was a very serious mistake made during the first surgery. Unfortunately, this mistake would not be fully known until it was too late to fix. The surgeon ignored the signs of a serious anastomotic breakdown and infection and told us that she could live with a "small tear" and to eat more fiber. We continued to question the slow recovery, constant pain and bowel issues. However, the doctor did not perform the proper testing to diagnose the full scope of the problem. To make matters worse, during the first surgery she was given a MRSA infection. This infection went undiagnosed for over a year. As a matter of fact, the infection was not diagnosed until we left this hospital and when to a new Boston hospital. After we left the first practice the doctor never contacted us again. We believe that he was relieved that we left and he therefore did not have to face his mistakes. We have contacted an attorney whom agrees that the doctor was negligent. However, the attorney told us that cases of this nature are extremely difficult to prove in court. Why do doctors have medical malpractice insurance if patients cannot sue them for their mistakes? At this point, the most important thing is that this never happen to another patient. We would like to have the doctor review the records and report his mistakes to his peers. Currently, I'm working with patient relations within the hospital. However, I'm not hopeful they will facilitate this happening. At this point it is too difficult for us to see this doctor. We fear he will not admit to his mistakes and this will add to our anguish.
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unaka1 says:
Just recently I resigned my job as an Infection Preventionist in a rural hospital. Reason for resigning, there was no Administrative backing to support me in my job. The staff at the hospital would not follow the policies and procedures required. I left this position absolutely exhausted from the stress of my job and all the new requirements of reporting for Infection Control to CDC/NHSN. Until Administration-CEO,DON,Safety,etc. get behind the problems that are stated as the number 3 cause of death in the United States, the deaths will continue. Sadly to say,I have seen this with my own eyes.
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golfpro245 says:
I hurt my shoulder and was recommended to get surgery. I requested a second opinion at www.xmri.com to see if it was really necessary. Results came back shortly after and I ended up not needing the surgery afterall. This saved alot of time, money and even my health.
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ssf36 says:
I agree with some of the above comments. I cannot remember the last time I've seen such a blatant piece of self-promotion in the guise of an opinion piece. It was a discredit to both show and author.
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pbarber12 says:
I believe each surgery & hospital would do well to review their process with surgery. So here are a few suggestions, which I have learned the hard way:
1. Pre-surgery screening - all meds and supplements need to be listed. General rule of thumb should be no supplements 7 days ahead of surgery. Certain medicines need to be stop a couple days ahead of time - the patient should be given a written list (i.e. some high blood pressure meds need to be stopped 2 days ahead of time).
2. Surgery day - let patient move themselves to operating table and then put asleep. It helps prevent injury. This is especially true for patients with lymph node issues - previous cancer.
3. After surgery, but still in hospital - check blood pressure. If blood pressure is low, don't automatically give BP meds, until blood pressure goes above normal. Also, if heavy blood loss has occurred, ask doctor before administering BP meds. The heart is under stress from the recent blood loss.
4. After surgery, if blood thinner medication is needed, hospital staff needs to understand the differences. Not knowing how to administer the meds can cause blood clots or bleeding. For example, Lovenox rule of thumb is 12 hrs plus or minus an hour. So, the time of the last dose is critical. Time of dose should be written on something very public like a white board in room.
5. Make sure your patient trys to clear their lungs every hour during the day - prevents pneumonia.
6. Home rules written to patient and caregiver.
a. Low blood pressure issues need to be covered. For example, if blood pressure still low, please explain that certain BP meds should not be taken until B.P. is high again. Also, don't eat turkey or swiss cheese, since with low BP, cardio vascular spasms can occur. These spasms are hard on the heart.
b. Blood clot prevention at home. Stay away from supplements or over the counter meds that are vegetable derived. Try to get up at least every hour during the day. Drink enough water to keep the blood well hydrated. New pain in the back that can't go away, needs to be checked by doctor for possible blood clot.
c. General rule of thumb, stay away from supplements and all stimulants for up to 3 weeks after surgery.
d. Many pain medications are addictive, so try to get off them as soon as possible.
e. Remember that most pain meds use tylenol for pain relief, so if you add extra tylenol don't overdose.
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JEngdahlJ says:
Medical errors research in latest Health Affairs. Society of Actuaries study indicates more than 2 million patient injuries each year. http://www.healthcaretownhall.com/?p=3809
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frogprof100 replies:
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The Health Affairs article is actually a year old. Here's a link to the April 2011 issue:
http://content.healthaffairs.org/content/30/4.toc
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chey_cobb says:
Shame, shame for CBS Sunday Morning for presenting an obvious plug for a book as an "opinion piece"! Where have you left your ethics??

I would not have objected if Gupta had offered to start a non-profit foundation with the proceeds of his book to take care of people who have suffered at the hands of physicians. But, to say "Mea Culpa", beat his breast, plug his book, and then call this an "Opinion"??? Come on!

There is a Big Problem here and it's NOT that doctors don't make enough money as it is. Shame, shame, shame on Sunday Morning.
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Curious613 says:
Question raised in a discussion about this piece elsewhere: Dr. Gupta details medical errors of a colleague, but doesn't give an example of any errors of his own. Seems to imply that he doesn't make mistakes (though surely he does, for as he says, "Doctors make mistakes. We're not perfect, we're human." This seems to imply that he's part of this group). Was there a good reason for this omission?
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