By

Michelle Castillo /

CBS News/ November 28, 2012, 5:43 PM

Study on safest hospitals shows some surprising results

The front entrance to the Ronald Regan UCLA Medical Center. The hospital received an F grade in the Nov. 28, 2012 update of the Hospital Safety Score.

The front entrance to the Ronald Regan UCLA Medical Center. The hospital received an F grade in the Nov. 28, 2012 update of the Hospital Safety Score. / UCLA Health

A study by The Leapfrog Group shows that out of 49 states, Massachusetts and Maine have the most "A" grade hospitals at 83 and 80 percent respectively. Trailing at the bottom of the class are New Mexico's hospitals: Only seven percent of the state's establishments make the top grade.

"Everybody has a role in improving this terrible problem with safety in American hospitals," Leah Binder, president and CEO of The Leapfrog Group, which administers the Hospital Safety Score, said in a press release. "Consumers, patients, families of patients, employers, unions, and hospitals themselves can all make a difference if we resolve here and now to make patient safety a national priority."

18 Photos

U.S. News: 17 Best Hospitals in America

At least 180,000 Americans die from hospital accidents, errors and infections, The Leapfrog Group claims. In addition to releasing their findings, they have created an app that allows people to check the grade of the nearest hospital using GPS capabilities.

"Leapfrog is unbiased in telling the whole truth about how hospitals are doing, no matter how much discomfort that causes many of them," Keith Reissaus, board chair of The Leapfrog Group, said in the press release. "Consumers deserve 'A' hospitals and someday we may see all hospitals earning 'A's.' However, we are not there yet."

For the Hospital Safety Score, hospitals were given a grade of A, B, C, D or F using data from the Leapfrog Hospital Survey, the Agency for Healthcare Research and Quality (AHRQ), the Centers for Disease Control and Prevention (CDC) and the Centers for Medicare and Medicaid Services (CMS). Information from the American Hospital Association's Annual Survey was also used to add bonus percentage points for safety.

Twenty six different points of criteria used in national measures for safety that looked at the hospital's ability to keep patients safe from infections, injuries, and medical and medication errors were taken into account. Criteria included breathing failure after surgery, wounds splitting after surgery, stage 3 and 4 pressure ulcers and central-line associated infections. The study also looked at the hospitals teamwork and skill building, their nursing workforce and their physician staffing in the emergency room, among other aspects.

Maryland did not submit safety information, and was not included in the study.

Results were first tabulated in June 2012 based on 2010 data, but numbers were updated with the new data on Nov. 28, which was gathered from statistics from 2011.

In total, out of the 2,618 hospitals reviewed, 790 earned an A, 678 earned a B, 1004 earned a C, 121 earned a D and 25 earned an F. About 56 percent of the hospitals earned an A or B, and an additional 38 percent passed with a C grade. Only 6 percent of hospitals -- 146 total -- received a D or F.

Fifty eight percent of hospitals kept the same grade level they had in June, 34 percent moved up or down one grade level, and eight percent had drastic changes and moved up or down two grade levels.

"A" grade hospitals included New York Presbyterian Hospital in New York, Brigham and Women's Hospital in Boston, Cleveland Clinic in Florida and Mayo Clinic in Rochester, Minn. Some rural hospitals like Geisinger Medical Center in Danville, Penn. and Blessing Hospital in Quincy, Ill., as well as hospitals that help impoverished communities including Bellevue Hospital Center in New York and Detroit Receiving Hospital in Detroit also received high honors.

However, renowned hospital Ronald Reagan UCLA Medical Center was one of the 25 hospitals that got an F grade. UCLA received the fail for failure to prevent medical errors, patient infections and some deaths. Binder told the Los Angeles Times that the hospital left foreign objects in a patient after surgery and had many cases of pressure ulcers.

"It isn't just one incident that gave them a score so far below the national average," Binder said to the Los Angeles Times. "We see it all the time that a hospital might have a stellar reputation, but behind the scenes they aren't safe for many of their patients."

The hospital claimed to the Los Angeles Times that one patient death in 2010 dropped their rankings from a C to an F.

"UCLA is not an F hospital in quality and safety," Tom Rosenthal, chief medical officer at Ronald Reagan UCLA Medical Center, said to the Los Angeles Times. "It is not a fair scoring system and it does a disservice to the public.

© 2012 CBS Interactive Inc. All Rights Reserved.
18 Comments Add a Comment
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DeloresKaput says:
Other readeres here may be interested in these MD's opinions about UCLA. I think it will help people to understand how UCLA received an F from LeapFrog. The preventable harm to patients has been a problem for a long time

Joseph A. Stirt, MD
http://www.bookofjoe.com/2006/04/behindthemedspe_6.html
www.anesthesiologyexpert.com/

Peter T Banos MD
http://tryingforsense.blogspot.com/
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beach052 says:
The author also needs to look at the rankings again rather than praising the so called top hospitals. Cleveland Clinic in Cleveland actually received a "D". That's a far cry from the "A" she states they received.

""A" grade hospitals included New York Presbyterian Hospital in New York, Brigham and Women's Hospital in Boston, Cleveland Clinic in Cleveland and Mayo Clinic in Rochester, Minn. Some rural hospitals like Geisinger Medical Center in Danville, Penn. and Blessing Hospital in Quincy, Ill., as well as hospitals that help impoverished communities including Bellevue Hospital Center in New York and Detroit Receiving Hospital in Detroit also received high honors."
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skeezix06 says:
Looking at this a little more. Leapfrog's website doesn't identify who's doing this or who's behind the website. I looked a little further and under patient safety on wikipedia found Business Roundtable, the Robert Wood Johnson Foundation and unidentified "Leapfrog members".

Moving on to Business Roundtable's "About Us" page, you get "association of CEO's". The President is John Engler, former politician, and the executive committee members are CEO's of Boeing, GE, Honeywell, JP Morgan, WalMart all of whom no doubt have our best interests in mind (okay, that was a bit of irony given recent CBS interviews of Cote and Blankfein) but at least they're honest enough there to say who they are.

Looking at their data, I see use of CMS public data and AHA public data. Their own contribution seems to be N/A.

Given the various organizations voluntary and mandatory, on federal and state levels that constantly survey hospitals already in existence and Leapfrog's apparent inability to gather their own data I see no real need for Leapfrog. If I was planning to send any money to Leapfrog I believe I would put it back in my pocket.
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fmargolin replies:
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Let me enlighten you. A list of Leapfrog's members is available at http://www.leapfroggroup.org/for_members/who_are_members. It is perhaps better to go to the source than Wikipedia. Leapfrog is totally committed to transparency. If you had checked the methodology report that is available at www.hospitalsafetyscore.org, you would see that Leapfrog data is used in the Hospital Safety Score when it is available, along with the CMS data that we have on every scored hospital. If not, we use the best publicly available data, which is from AHA.
I don't know what you mean by Leapfrog's "inability to gather their own data"; every year we gather data from more than 1200 hospitals around the country. I suggest you check your facts and the readily available information before judging others' efforts.
skeezix06 replies:
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I don't need your "enlightenment". I did go to the source (Leapfrog) and found nothing. If it's available to the public I almost always find it.

Leapfrog is using information collected by CMS and AHA and already made available to the public. For the hospitals I looked at, I see no independent or new information that originated from Leapfrog. Anyone could make up charts from public information. I don't see anything special about Leapfrog. Like I said. If I was in charge of sending money to Leapfrog, I'd put it back in my pocket.
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MomsHugs says:
Ms. Castillo: "Ronald Regan"?? You should edit/correct this.

Will you do a follow-up on what, exactly, did A & B hospitals do right? What were their marketing expenses compared to bottom ranked hospitals?

An in-depth investigation into hospitals' MARKETING practices & expenses over a 50-year period is badly needed. Hospital costs for medical care is one thing, but huge marketing expenses & outlandish expensive foyers never was needed. These high costs are passed on to consumers through massive increases in premiums.

Investigate the hospital lobby group that played a huge role in protecting hospital revenue, which is buried in the Affordable Care Act.
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skeezix06 says:
Guys, before you get carried away on this.

Hospitals are categorized by the level of trauma. Probably the quickest and easiest explanation is to look up "trauma center wikipedia". Level I gets the patients who are sickest, most injured. Lesser level hospitals (Level III or Level IV) will send the sickest, most injured by ambulance or air to a (for example) Level I hospital for doctors who have the specialties and staff present in the hospital 24/7.
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MomsHugs replies:
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Excellent point! It would have been helpful to know which hospitals were trauma centers. However, the list of "A" hospitals include Level I.

Also note that Mayo & Cleveland Clinics have consistently been ranked no. 1 & 2 in every specialty.
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gogoauthor says:
I think the UCLA Ronald Reagan hospital is spending too much money on aesthetics and administration and not enough on patient care. Until they improve, they're not going to get another dollar from me, and I've given them plenty. How incredibly disappointing. I'm heartbroken.
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rwsmith29456 says:
Bigger medicine is not necessarily better medicine.
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Solarrays247 says:
We're very proud to see that one of our regional rural hospitals, Geisinger Medical Center in Danville, Penn., made top marks! Congratulations! We know that you've all worked hard toward that goal!
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lfitts2 says:
The numbers that are bandied about 180 thousand die etc are a bunch of bunk...but they make good press so they continue..it is like urban folklore
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jamie047 says:
The tainting of the blood supply by plasma donor centers in California with AIDS infected blood and the liberal dominance of the medical profession makes it something to avoid not court.
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lfitts2 replies:
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Complete BS. Plasma and all blood products are screened for HIV, Hepatitis and other disease...but hey don't let the facts get in the way of stupid opinions...I'd hate to confuse you
dman6015 replies:
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Wow, Jamie, the level of ignorance today is just amazing. You have heard of thing called blood screening, right? Your statement would have been true in 1982, but they've been successfully testing blood for HIV, and many other "critters" for years. Now please pull your foot out of your mouth.
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