CBS/AP/ February 15, 2013, 7:36 AM

Passengers leave cruise ship telling tales of woe

A few dozen relatives on the top floor of the parking deck of the terminal were waving lights at the ship as it carefully made its way alongside. Those about were screaming, whistling and taking pictures.

Hundreds gawked from dockside at the arrival at the Alabama cruise terminal in Mobile, the state's only seaport, as the Triumph docked.

Taxis were lined up waiting for people, and motorists on Interstate 10 stopped to watch the exodus of passengers from the cruise ship.

Some still aboard chanted, "Let me off, let me off!"

It took six grueling hours navigating the 30-odd-mile ship channel to dock, guided by at least four towboats. Nearly 900 feet in length, it was the largest cruise ship ever to dock at Mobile.

Galveston is the home port of the ill-fated ship, which lost power in an engine-room fire Sunday some 150 miles off Mexico's Yucatan peninsula. It was the end of a cruise that wasn't anything like what a brochure might describe.

Carnival's Cahill apologized at a news conference and later on the public address system as people were disembarking.

"I appreciate the patience of our guests and their ability to cope with the situation. And I'd like to reiterate the apology I made earlier. I know the conditions on board were very poor," he said. "We pride ourselves on providing our guests with a great vacation experience, and clearly we failed in this particular case."

Passenger Ferguson said crew members tried to make the situation bearable.

"They did their best to keep our spirits up," she said.

Joseph and Cecilia Alvarez of San Antonio said some passengers passed the time by forming a Bible study group.

"It was awesome," he said. "It lifted up our souls and gave us hope that we would get back."

While the passengers are headed home, Triumph will head to a Mobile shipyard for assessment.

Earlier Thursday -- four days after the 893-foot ship was crippled in the middle of the Gulf of Mexico -- the passengers and crew suffered another setback with towline issues that brought the vessel to a dead stop for about an hour just as it was getting close to port.

As the vessel drew within cell phone range Thursday, passengers vented their anger.

In a text message, Kalin Hill, of Houston, described deplorable conditions over the past few days.

"The lower floors had it the worst, the floors 'squish' when you walk and lots of the lower rooms have flooding from above floors," Hill wrote. "Half the bachelorette party was on two; the smell down there literally chokes you and hurts your eyes."

She said, "There's poop and urine all along the floor. The floor is flooded with sewer water ... and we had to poop in bags."

The company disputed the accounts of passengers who described the ship as filthy, saying employees were doing everything to ensure people were comfortable.

Kendall Jenkins of Houston won her first cruise as a contest prize. But she's never planning to set sail on a cruise again after the ill-fated voyage of the Triumph, despite the offer for another free cruise.

"This is my first and last cruise. So if anyone wants my free cruise, look me up," said Jenkins, 24.

She and her friend, Ferguson, bounded off the ship Thursday night clad in bathrobes. They immediately kissed the pavement at the Port of Mobile, having spent their final minutes aboard jumping up and down excitedly.

Some travel agents said cruise prices and bookings have not been affected by the disabled Carnival ship, but others in the industry say it's too early to tell.

Thelbert Lanier was waiting at the Mobile port for his wife, who texted him early Thursday.

"Room smells like an outhouse. Cold water only, toilets haven't work in 3-1/2 days. Happy Valentines Day!!! I love u & wish I was there," she said in the text message, which was viewed by The Associated Press. "It's 4:00 am. Can't sleep ... it's cold & I'm starting to get sick."

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23 Comments Add a Comment
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tmittelstaed says:
For the last 50 years or so the way most NORMAL people cross the oceans is in a jetliner, and ships have been used for freight.

The entire point of these cruise ships is to "hearken back" to the supposed "good old days" of "sailing the seas in style"

Except that it never was like that.

Most of the people on passenge liners like the Titantic would have flown in a jet plane if they had a choice. The reason they didn't is because jet planes didn't exist back then.

Cruising in these cruise ships is basically equivalent to renting a Model T and travelling across country at a maximum speed of 35 MPH. (because that's the max speed of one of those cars) Why don't people do that? BECAUSE IT IS STUPID.

TV Shows like the "Love Boat" basically were paid advertisements that put an antique form of transportation back on the map. The people back in the olden days who actually used passenger liners as transportation abandonded them in a shot as soon as jets were available.

It's just like this idiotic facination with railroads. Once jet planes became accessible most rail travellers abandonded trains to freight hauling. But you still have this vocal minority out there who just can't let go of rail and insist on having the federal government subsidize an antique form of transportation.

You can go to Vegas and just stay away from gambling and have the same exact kind of "stuff your face until you explode" experience holed up in one of the casino hotels for a week.
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john2320 says:
Opinions: Engine and generator maintenance. Quality engine and generator parts. Run a tight ship, if you're going to sail the seas. Seamanship. Navigation. High quality maintenance and professional seamanship. Hire the best sea captain, and the best maintenance engineer, in the world. Passengers, don't expect to get fun and luxury at bargain basement prices. Expect to pay a premium for top-quality experienced ship's officers and maintenance crew. Get plenty of top-notch trip insurance, so the insurance company will do its own thorough investigation, when there is a big problem. If the cruise line doesn't put seafaring quality first, let the buyer beware! Plan ahead, and find a different cruise line. If you can't afford a quality ocean cruise, maybe a nice river or lake cruise would be safer and more enjoyable. Thank you.
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bgtaylor4 says:
Thinking about our ancestors who came across the Atlantic in wooden boat without running water or indoor plumbing. Thinking, too, that most of the 4100 passengers totally "get it" s**t happens (pun intended) and this was just a bad luck lottery... they get their money back, they get some cash, they get everything they need to get home, a hotel/shower for the night/transportation there... what more could be expected??? seriously? if you like cruise ships, or even if this were your first cruise, go again... this was a fluke and it sounds like from the CEO down Carnival made every effort to both get these people to land alive and to compensate them, as well as take responsibility. Last to those wondering about getting them off boat-to-boat transfer of 4100 people mid-sea statistically indicates someone would die, odds that wouldn't matter if the ship were sinking, but they weren't sinking.
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aseely says:
I can't imagine the stench. Have any of you every forgotten to throw out one baby diaper and discovered it, the next day? Imagine that times 4100. No clean clothes, no meds, no food, no toilets or showers. Stink wouldn't describe it.
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ammo17 says:
don`t these ships have emergency generators?and if not how are to able to use our ports,this has to be the #1 priority for any vessel when incidents like this happen.
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skyman12345 says:
Hate to tell all you sue happy people this but the ship is registered in the Bahamas not the US. Good luck with those suits. And what exactly would you sue for? There's pretty much no recourse as nothing happened, honestly. Just a bunch of whiny Americans again. Wahhhhh my toilet didn't work. Wahhhhh I couldn't gorge myself on a buffet 24x7. My cell service wasn't good enough Wahhhhh. Instead of thinking of it as a funny adventure, they're acting like spoiled 5 year olds.
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Bigheader replies:
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I have to agree. Nobody was in a real danger. The ship was broken, not sinking. It is an adventure and better yet the story will get better as the years go by. As for emergency generators, the electricity they make is used to handle critical ship functions, flooding,making water, damage control, lights for medical, not for running air conditioners. It is kind of embarrassing listening to these Americans whine to rest of world about how bad they had it on a cruise ship.
NavySeniorChief replies:
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I agree with SKYMAN12345, a bunch of whiny Americans looking to get something for nothing. They booked on Carnival because it is the cheapest of all cruises and now they expect Five-Star service; well you get what you pay for. Carnival crusising is for cheap, over weight, lazy folks.
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Weallhaveone says:
They all are a bunch of babies. Suffer, as if. Grow up bunch of spoiled children.
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peachynyc replies:
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They are entitled, just like you are entitled to be mean!
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ganguandaland says:
Let the lawyers sue...they will have to sue in the country of registry. I believe this ship is registered in the Bahamas.
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jules2myfriends says:
500.00 compensation?? BAHAHAHAHAHAHA!!
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gumbosally replies:
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no, it's full return of the cruise fare, free medical care if desired, transportation home of the passengers' choice (including chartered flight), free overnight hotel stay before departing for home,AND $500. still, some greedy folks will still whine sue. we are a very spoiled society.
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imredeemed-2009 says:
why not make it mandatory to have the proper number of portapots on board, say down in the places passengers don't see, only to be used in emergencies just in case? Seems the potty issue is really the biggest issue. And why didn't carnival send another cruise ship out to get these people?
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jgnv replies:
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No kidding! You'd think there would be some sort of backup sewage disposal system in place in case of emergencies. Your last question is the one I think everyone is wondering...why didn't Carnival send another ship to rescue these people? This is going to be a public nightmare for the Carnival cruise lines and the resulting lawsuits are really going to take a bite out of their profits.
buckn replies:
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I'm sure (relatively) that all of the safety protocol was met on the ship. I acknowledge that machines are made by man and are subject to break-downs. But, what concerns me most is that this ship had propulsion problems in the very recent past and was not subjected then to the top scrutiny of Carnival Cruises. If there is a lawsuit to be had, that will be the target. They'll try to show gross negligence.
Carnival is just lucky that there were no injuries to the passengers and crew.
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