CBS/AP/ December 17, 2012, 10:00 PM

Conn. Gov. Malloy talks about telling families of tragedy

Connecticut Gov. Dan Malloy (L) arrives for the funeral services of six year-old Noah Pozner, who was killed in the shooting massacre in Newtown, Conn., at Abraham L. Green and Son Funeral Home on December 17, 2012, in Fairfield, Conn.

Connecticut Gov. Dan Malloy (L) arrives for the funeral services of six year-old Noah Pozner, who was killed in the shooting massacre in Newtown, Conn., at Abraham L. Green and Son Funeral Home on December 17, 2012, in Fairfield, Conn. / Getty Images

HARTFORD, Conn. An emotional Gov. Dannel P. Malloy recalled Monday how and why he decided to be the one to tell the families of the elementary school shooting victims that their loved ones were dead.

Malloy told reporters during a news conference at the State Capitol that he sensed a "reluctance" by officials to tell the anxious group waiting for news at the Sandy Hook firehouse "that the person they were waiting for was not going to return."

The normally businesslike Malloy, who choked up and wiped away tears, had to pause several times to regain his composure as he explained how he didn't think it was right for the families to wait a long time for the victims to be identified.

"I made the decision that — to have that go on any longer — was wrong," he said.

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Anger over Gov. Malloy's "callous" treatment of Conn. families

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Victims of Conn. school shooting

The family of 27-year-old victim Victoria Soto, a first grade teacher at Sandy Hook elementary, expressed anger during an interview with "CBS This Morning" about the way Malloy told victims' families about the tragedy.

"It was a very cold and callous way we were told," Donna Soto, Victoria's mother, said.

When word of the shooting reached the Sotos, they immediately began driving toward the elementary school, frantically trying to get in touch with Vicki.

"We were just praying and praying and praying," Donna said. "Then we got closer, and we parked at a church and walked up the hill and never, never could have imagined the scene that we saw."

The Sotos were eventually directed to the firehouse with other family members to begin the hours-long wait for news of their loved ones. That news ultimately came from Connecticut Gov. Dan Malloy.

"The exact words that the governor used were, 'Two children were brought to Danbury Hospital and expired,' and at that point, the parents just were hysterical. They were on the floor," Donna said.

She continued, "Then another parent said, 'Well, where did the other people go?...We want to be with our kids,' and he said, 'Nobody else was taken to a hospital.'

"A very angry parent said, 'So what are you telling us, they're all dead?' And he said, 'Yes,' and that was how we found out," Donna said.

Twenty-year-old gunman Adam Lanza stormed Sandy Hook Elementary School on Friday after first killing his mother. He later killed 20 students, ages 6 and 7, and six female staff at the school before committing suicide.

On Monday, Malloy attended the funeral of 6-year-old Noah Pozner while Lt. Gov. Nancy Wyman attended the funeral of 6-year-old Jack Pinto. The governor said he hopes to attend as many of the funerals for the Newtown victims as possible. In cases where there are conflicts, such as on Monday, he and Wyman will attend services separately.

Malloy said there are no words to describe the grief he has witnessed in recent days. He also spoke of the difficulty in trying to find the right thing to say to the families.

"You try to feel their pain, but you can't. You try to find some words that you hope will be adequate, knowing that they will be inadequate, and you see little coffins and your heart has to ache," Malloy said. "So, you tell them that you grieve for their loss, you give them a hug and you tell them their community, their state and their nation and dare I say the whole world stands with them, and you hope that makes some difference."

Malloy also spoke to reporters for the need to resurrect a federal ban on assault weapons. He said in Connecticut, a state considered to have tough gun laws, the General Assembly should consider banning high capacity magazines of ammunition, such as the 30 rounds Lanza was carrying. The new legislative session begins in January.

© 2012 CBS Interactive Inc. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed. The Associated Press contributed to this report.
21 Comments Add a Comment
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staycalm says:
Why in the world would you, CBS, go and interview the Sotos just days after they lost their daughter/sister? This is amazingly callous and then to publish what they said about Governor Malloy in their state of mind was disturbingly lacking in judgement and common sense. Malloy could not find the right words...who could? The Sotos will one day realize that and feel embarrassed about the interview but there will be no way to take it back. Can't news outlets think a little more deeply and maturely about what they do? You must act more responsibly.
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beriabi says:
The governor took all on himself and did what he did - and I wish the world has more people like him - it would have been a better place.
Off course nobody likes to hear such horrendous news from anyone let alone a tragedy like of this scale.
I understand her anger but I do not think she is at him. We all are angel , you deserve to be angry and CBS news I am mad at you for putting this YP !Grrrrrrrr!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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trb2012 says:
It's expected that these Newton folks that lost their family members are going to lash out and be mad with someone. So for now it's Malloy! They should be grateful that he came to their door; not knowing what he should say at a time like this. Let's just focus on the dead 26 people, and take their anger and frustration out on Walmart and the NRA. Let's see how many of these families after the funerals go pick up a sign and picket in front of Walmart? Let's just see. Or how many will get on the NRA website and see which Congressmen have a A+ rating for supporting assault weapon legislation. Let's just see.
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NurseCoral says:
As a nurse, I just wanted to say that "expired" is the medical term used for death. The Governor probably was informed with this terminology and just passed it on. I'm sure he, as everyone involved, was in shock. At this great time of sorrow, I'm sure any way of telling parents their children are dead or passed on or any other terminology is devastating. Please do not think because of the terminology used that the Governor does not care. We need to come together and grieve, not displace our anger.
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no1blonde says:
First, news reporters stop this nonsense. Why are you interviewing people when they are at their most vulnerable? Secondly, if an interview is a must have, this part of the interview should have been removed. People say and do a lot of things in their grief and all this does is stir the pot. Finally, we need to stop this ad nauseum reporting of this tragedy - there is not a report that goes by that I do not wipe a tear but American families suffer through family tragedies everyday. Move on and let the healing begin.
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leezee63 says:
I can't imagine any good way to tell parents that their children have died. I realize how difficult it is to lose someone close to you (I really do!), but I think the dissatisfaction with the way they were told is really just anger that needs to escape being thrown in the wrong direction. Give the guy a break.
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mjbrin says:
at first i sort of liked the panic button idea but need to think about that.
as for a police hub nearby, don't think that would make too much difference.
where i live the police station is right by the high school and yes they can get there quick but a high powered rifle will still do a lot of damage in just a few minutes as is the case in this last horrible incident
what is something we have to consider is realistic prevention......have not heard a good suggestion yet, even with gun controls humans still find ways to get around them. just like anyone who doesn't feel they need to respect the law
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OldManArk says:
Sounds like the governor did the best he knew how. And more than likely someone getting this news would not receive it well no matter how its done. Being a pastor, believe me, its not easy, & experience does not make it easier. Its a job that has to be done. Thankfully some will tackle it & do their best. And when your hurt so bad like these parents were its easy to criticize that person because your hurting so bad.

And what is even worse is when your talking with someone who has lost a loved one about this not knowing they have not been told. That can really make you search for words while there's no words for getting caught off guard like that.

Prayers for all that's involved in this situation, more especially family.
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sallychicago replies:
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I would ask the parents, if you were in the governor's shoes, how would you break the news?
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skeezix06 says:
I'd give anyone a pass on this situation. I don't know how you would tell someone their child was dead without breaking their heart.
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jwolfe2010 says:
I lost a son in a car accident. I was told by police, to go to the hospital as he was in the intensive care unit. When I arrived and made inquiries, I was told a nurse would be able to help me. The nurse arrived and I asked where was the ICU? And she said... "ICU? Your son is not in the ICU." Confused I asked... "well where is he then?" and she matter of factually replied, "He's in the morgue".

And then the sledge hammer fell.

This nurse had no idea, that I had not been told that my son had died. She was there to lead me to the morgue to identify his body. To make matters worse, my son had been driving my other son's car... and the police thought that my other son had died. So, there was on top of this nightmare, identity mix up.

I was very angry that I had not been told this horrific news in a more compassionate manner. I lashed out at the hospital, at the police force, at anyone who would listen.

That was 20 years ago. Today, I realize that due to circumstances beyond anyone's control... the manner in which I was told of my son's death was unfortunate. In hindsight, I can honestly say... that whoever had delivered that news to me, in whatever manner, compassionate or otherwise... would have made no difference to me at all. The horror and the devastation of loosing a child twists your guts inside out. I would have lashed out at anyone.

This Governor had before him a task so monumental that we can not imagine his emotions during that dark and desperate time. He did the best he could, when no one else wanted that burden, that awful task of telling these parents that their children had died.

I am of the opinion, that lashing out at our elected officials when they courageously shoulder a burden no one else will endure, that we have compassion and understanding. That more contempt, more finger pointing, more animosity only strengthens a web we should be tearing down.

It's time to love one another.
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littlemjs replies:
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So sorry for your loss. And thank you for sharing your experience with us. You have lived it. And your story helps those of us who can't even imagine the pain and grief that comes along with losing a child. You and your family are in my prayers along with the rest of these parents.
sallychicago replies:
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You are right. There is no way to tell someone your child or relative is dead, no right way.
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