Flight attendant kicked off American Eagle NYC plane for making inappropriate comments

In this June 29, 2011 file photo, an American Airlines aircraft at Dallas-Fort Worth International Airport, in Grapevine, Texas. / File,AP Photo/Tony Gutierrez

(CBS/AP) NEW YORK - A flight attendant on a weather-delayed plane at LaGuardia Airport in New York City yelled at passengers and challenged them to leave the plane if they dared.

The incident involving American Eagle flight attendant Jose Serrano was caught on video. Flight 4607 to Raleigh-Durham, N.C., was delayed for five hours on Monday.

"I don't want to hear anything. We will not hear anything once we close the door," Serrano says on video according to CBS station WCBS in New York.

Port Authority police were called to the plane on reports that Serrano was making inappropriate comments over the PA system, WCBS reported.

American Airlines apologized for the incident. It said in a statement: "We do not believe that the passengers' frustrations were always met with the level of service that we expect from our people, and for that we are truly sorry."

Serrano was removed from the plane. There were no arrests. Some passengers refused to fly on the plane if Serrano was on board. When WCBS asked if Serrano was still employed, American Airlines replied that it does not discuss employee matters to the press.

The flight was eventually cancelled because there was not enough duty time left for the crew after the delay and because of the behavior of some of the passengers, WCBS said.

The incident recalled a similar episode involving a JetBlue attendant last year who swore at passengers and pulled the emergency chute on a flight after it landed at Kennedy Airport.

[audemus]

Why are all the flight attendants suddenly going bat---- ?

[ReckonedTruth]

Just recently returned from a flight..and the attendants on my flight were the nicest EVER.. you could just tell they went up and above.. which made the flight all that much more enjoyable and relaxed..and then again I've been on flights were attendants..are arrogant and any and everything but helpful willingly or positive in attitude..

..this male attendant noted was just being hawkish..and giving the attitude "I'am MAN hear me and I will dominate you come what may"..

Being in a tube flying around the globe .. is NOT the time to act ignorantly-hawkish or boorish..or be disruptive and that includes flight attendants as well as the passengers.. which is a safety concern for all aboard..

[formerlyluvnut]

I'm on her side. Sometimes people need to be talked to like the children they act like.