Bringing jobs from overseas back home

President Obama is pushing his new plan to help U.S. companies "insource" -- bring more jobs home. In his weekly address, the president urged Congress and businesses to get on board. To help make his point, Mr. Obama showed off some items made in the U.S. CBS News correspondent Elaine Quijano tells us how one U.S. company is insourcing.

After seven months of pounding the pavement, customer service agent Tiphani Edmonds is happy to be working steps away her newborn son.

"I don't have to put him in daycare," she said. "I don't have to fight traffic. Gas is very expensive."

Janet Hess, a customer service instructor, came out of retirement when her husband became ill.

"I did not want to compete with a 25-year-old for a corporate position again," she explained.

Both women are part of a trend to bring call center jobs back to the U.S. from overseas, a move that's actually better for business.

"If you're calling because you need to get your snow blower repaired," said Angela Selden, "speaking with someone in India who likely doesn't know what snow or a snow blower would be a very difficult conversation."

Selden is co-chairman of Arise Virtual Solutions, a Florida-based company that is bringing 11,000 call center jobs back home to service Fortune 500 companies like Walgreens, AAA and Carinival Cruises

Arise calculates that to solve a customer issue, overseas operators require 2.3 calls for every 1 call answered in the U.S.

"If you have to do two or three calls to get that single question answered," said Selden, "in the end it's about the same or even slightly more expensive to have it done offshore."

Selden was invited to the White House this week where President Obama made a pitch to bring manufacturing jobs back home.

But this "repatriated" job comes with a catch..Edmonds gets no benefits, no overtime. In return, she can set her own hours and work for the companies she chooses.

"Altogether it's working great for me," she said.

Edmonds makes $10 an hour now, but there's room for advancement to trainer, supervisor or sales.

[Florian_Schach]

In getting jobs back to the United States, we must wonder how easy will it be to actually transport those jobs here? One of the things that is holding corporations back even though they may get incentives to bring jobs back to amerce, will the cost of *doing* business outweigh the benefits that they may receive. If regulations for instance still are the thing getting in the way of business then we need to loosen up on them so that businesses can safely operate here as well (http://eng.am/sTM3nH) Once we figure out a way to make these less stringent we can slowly bring more manufacturing jobs home.

[MirandaODMS-Recruiter]

We are the first Super VSC with Arise and started in 2004. Starting Jan of 2011 Arise wavies the Arise Support fees of 40$ a month for ALL of the ACP's under our corporation. We charge a 40$ flat monthly rate and ONLY while the ACP is servicing. Arise issues vouchers up to to 50$ towards the client training towards are ACP's. Please feel to visit out website or email me for more information. So with us you are paying the same EXACT thing as if you had your own LLC without the yearly incorporation costs, state costs, EIN and business bank account. We also pay exactly what arise pays and what is stated in the SOW issued by the client.


Miranda Brown/Recruiter
www.opendoormultiservices.com
[e-mail]


www.opendoormultiservices.com
[e-mail]

[MirandaODMS-Recruiter]

You do NOT have to set up a corporation to work for Arise. You can join a corporation that is already established with Arise. We offer vouchers that come directly from Arise towards client training. I also sent you an email to the first poster :)

Talk to you soon!

Miranda
Open Door Multi Services, LLC
www.opendoormultiservices.com/Miranda

[swissmiss123]

We would all like to know what working under your or other corp would pay. Arise has their take and then you on top of it, leaving the employee just how much per hour? Do tell.

[MirandaODMS-Recruiter]

Hi Swiss, We pay exactly what Arise pays and what's stated in the SOW contract with the client. We don't get charged the Arise service fees because we have a large number of ACP's servicing under our corp. We charge 40$ a month and only while your servicing. So it's the same exact thing as having your own LLC minus the yearly incorporation costs, and EIN.


Thanks!


Miranda
[e-mail]
Open Door Multi Services, LLC
www.opendoormultiservices.com/Miranda

[MirandaODMS-Recruiter]

Hi everyone! We are a super VSC with Arise Virtual Solutions. We have hundreds of agents servicing the Arise clients under our corporation. Tiphani (The ACP mentioned above) is an agent under Open Door! No need to incorporate to service the Arise clients. We have been with Arise since 2004 and we are looking for new agents to join our work at home team. Please email me to get started:

[e-mail]

www.opendoormultiservices.com/Miranda

[joanne810]

I had to contact Credit One Bank. My first call was to the Phillipines. I asked the agent to transfer me to an agent in the US. The second agent was still someone in the Phillipines, but this the agent hung up on me when I asked to speak with an agent from the US. I called the same number back. The third agent once again yes from the Phillipines. I also asked her to transfer my call to the US. She told me they weren't capable of transfering this call to the US. I said to her "You're kidding me" I heard nothing because she also hung up on me. I will make my monthly payments, but you can rest assure I will never purchase another thing on that card! I guess my next step is to write a letter to Credit One Bank. If more people start doing this hopefully this will start bringing these jobs back to the States!

[marie_vi]

I guess we should be thankful the jobs are coming back. But for $ 10 an hour???? Who can survive on that?

[swissmiss123]

$10 an hour if you are lucky. I work for them and get less, and there is no medical. You pay fees to work for them. Not a liveable wage for anyone who doesn't live in podunk rural America. I do it as a second job. I make around $9/hour btw and had to attend classes for a month to work for them, which I paid $125 for.

[1mom3kids]

i am a saty at home and i would love to get more information on how these woman found these jobs. i would love to be able to continue to stay at home with my 7 month old son and be here to get my older kids on and off the bus. if you have any information on this please email me at [e-mail] thank you

[swissmiss123]

You have to set up a corporation which costs MONEY, then attend class for a month and you are not paid while training. You also pay for the classes and fees every month to work for arise.

[dzaffina]

Winner-Take-All Politics: How Washington Made the Rich Richer--and Turned Its Back on the Middle Class is a book by political scientists Jacob S. Hacker and Paul Pierson. In it the authors argue that contrary to conventional wisdom, the dramatic increase in inequality of income in the United States since 1978 — the richest 1% gaining 256% after inflation while the income of the lower earning 80% grew only 20%[1] — is not the natural/inevitable result of increased competition from globalization, but of the work of political forces.[2] Those at the very top of the economic ladder have developed and used political muscle to dramatically cut their taxes, deregulate the financial industry, keep corporate governance lax and labor unions hamstrung.[3] Instead of a rising tide lifting all boats, the authors write, "yachts are rising, but dinghies are largely staying put" in America, and "there is reason to suspect that the dinghies are staying put in part because the yachts are rising."[4

[NB62]

Please stop and thing of the consequenses if all those manufacturing jobs were brought back and everything was again made in the USA
Everybody still wants lower prices but that will go away,you will see prices for everything go through the roof.If you ask why,read below

The companys would be forced to pay unionized workers amd yes
THEY WOULD be unionized higher wages,$20-25/hr or more including health insurance and pensions and conform to government and enviromental safety standards which are much more tougher then in third world countrys.The result would be passing these extra cost on the to consumer

Just imagine this scnario

All shoes and clothes costing over $100.00

[involved_indi]

Industry is what needs to be brought back here. We need to start making things again. Your car and your household appliances most likely came from outsourced jobs. To bring those back we have to get steel to a competitive position globally, not constantly 20% higher than the rest of the world.